Night-Shift Food Customer Champion

Marks & Spencer Plc; London Colney; Remote; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc in London is seeking a Customer Assistant for our Food section, joining a frontline team in a fast-paced retail environment. You’ll deliver five-star service, confidently promote new food products, and use Sparks App to assist customers.

We value resilience, teamwork, and flexibility as you help meet strong customer demand across varied shifts, including nights with a £3.00 p/h premium when working between 22:00 and 06:00.

Qualifications

• Frontline customer service experience is desirable.
• Willingness to work night shifts and weekends.
• Comfort with using digital tools to assist customers.

Responsibilities

• Assist customers in the Food section and provide product knowledge.
• Use Sparks App and in-store devices to enhance service.
• Serve, sell and support customers during peak times.
• Be a team player and adapt to changing store needs.

Skills

Team player

Customer service

Digital literacy

Flexibility

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc in London is seeking a Customer Assistant for our Food section, joining a frontline team in a fast-paced retail environment. You’ll deliver five-star service, confidently promote new food products, and use Sparks App to assist customers.

We value resilience, teamwork, and flexibility as you help meet strong customer demand across varied shifts, including nights with a £3.00 p/h premium when working between 22:00 and 06:00.