Night Shift Food Retail Customer Assistant

Marks and Spencer; Ashford; On-site; GBP 19,000 - 23,000; Part time

Job summary

Marks and Spencer is seeking a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service, selling new food products, and acting as a brand ambassador. You’ll use Sparks App and in-store devices to assist customers and meet demand.

Role involves late-night shifts with a £3.00 p/h premium for unsocial hours. We're looking for resilient, team-focused individuals who thrive in a fast-paced environment and can adapt across store areas.

Qualifications

• Frontline customer service and sales at a busy retailer.
• Comfort delivering service at pace under pressure.
• Ability to use digital tools to enhance customer experience.

Responsibilities

• Provide five-star service at pace and engage with customers.
• Confidently recommend and sell new food products to customers.
• Act as a brand ambassador and maintain a positive store image.
• Utilise Sparks App and in-store devices to assist customers.
• Be flexible and ready to work across different store areas.

Skills

Customer service

Team player

Digital tools

Flexibility

Retail awareness

Tools

Sparks App

In-store devices

Job description

Marks and Spencer is seeking a Customer Assistant for our Food section. You will be at the frontline, delivering five-star service, selling new food products, and acting as a brand ambassador. You’ll use Sparks App and in-store devices to assist customers and meet demand.

Role involves late-night shifts with a £3.00 p/h premium for unsocial hours. We're looking for resilient, team-focused individuals who thrive in a fast-paced environment and can adapt across store areas.