Night-Shift Food Customer Champion

Marks & Spencer Plc; Tendring; On-site; GBP 18,000 - 26,000; Full time

Job summary

Marks & Spencer Plc is hiring a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service at pace while meeting strong customer demand.

You’ll actively promote and sell our latest food products, acting as a brand ambassador and ensuring customers feel valued on every visit. You’ll thrive in a high-pressure environment, be digitally confident with Sparks App and in-store devices, and be flexible to work across different areas of the store to support the

Qualifications

• Frontline retail experience with customer service focus.
• Willingness to work night shifts and weekend hours as required by store operations.
• Able to adapt to different store areas and shift patterns.

Responsibilities

• Serve customers with a high level of service in the Food section.
• Promote and upsell our newest food products to customers.
• Utilise Sparks App and in-store devices to enhance the shopping experience.

Skills

Customer service

Cash handling

Digital tools

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc is hiring a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service at pace while meeting strong customer demand.

You’ll actively promote and sell our latest food products, acting as a brand ambassador and ensuring customers feel valued on every visit. You’ll thrive in a high-pressure environment, be digitally confident with Sparks App and in-store devices, and be flexible to work across different areas of the store to support the