Night Shift Customer Service Specialist

Bis Henderson; England; On-site; GBP 27,000 - 33,000; Full time

Job summary

Bis Henderson is recruiting for a Night shift Customer Service Advisor in the Appleton area to support a major client and ensure smooth transport operations. The role involves acting as the main contact for customers, resolving issues, and ensuring order progression from placement to delivery.

The ideal candidate will have proven customer service experience, strong IT skills, excellent telephone etiquette, and the ability to work well in a small team.

Qualifications

• Previous customer service experience and excellent customer service skills.
• Experience working in a small team environment.
• IT literate and able to learn new systems.
• Excellent telephone manner and attention to detail.
• Administration skills.

Responsibilities

• Be the main point of contact with the customer for information sharing and issue resolution.
• Develop strong working relationships and trust with key contacts.
• Ensure cost and service compliance to internal and customer processes.
• Take ownership and responsibility from the initial order through to successful delivery.
• Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
• Liaise between carriers, warehouse, customer and delivery points to provide accurate delivery ETA's
• Responsible for compilation and distribution of relevant reports and KPI's.
• Manage all on day delivery activity to ensure successful completion.

Skills

Customer service

Small team

IT literate

Telephone manner

Attention to detail

Administration

Job description

Bis Henderson is recruiting for a Night shift Customer Service Advisor in the Appleton area to support a major client and ensure smooth transport operations. The role involves acting as the main contact for customers, resolving issues, and ensuring order progression from placement to delivery.

The ideal candidate will have proven customer service experience, strong IT skills, excellent telephone etiquette, and the ability to work well in a small team.