Night Shift Casino Team Member - Southampton

MERKUR Casino UK; Southampton; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

28 days holiday (including Bank Hols)

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Discounts with retailers/restaurants

Employee assistance programme

Job summary

MERKUR Casino UK Ltd is seeking a Team Member - Nights in Southampton to join our market-leading venues. You will work 40 hours per week and earn £12.84–£13.84 per hour, with a night rate of £13.84 between 23:00 and 06:00.

You will deliver warm hospitality, maintain clean gaming areas, support promotions and ensure high standards of customer service. Training is provided, and there are clear progression opportunities within MERKUR Slots.

Qualifications

• Experience in retail, hospitality or gambling environment.
• Excellent customer service skills.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsibilities

• Maintain venue housekeeping to a high standard and clean gaming equipment, floors and surfaces.
• Offer rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour for suspicious or disruptive activity.
• Assist with administration to 100% accuracy.
• Support promotions to run smoothly and successfully.
• Ensure customer service aligns with company standards and achieves satisfaction.
• Own and resolve problems, escalating per complaints policy.
• Log customer interactions during shifts per policy.
• Maintain brand dress code while on duty.
• Gain product knowledge to support the customer journey.
• Understand safeguarding policies and challenge 25 where needed.
• Actively discourage harassment or discrimination.

Skills

Customer service

Retail experience

Hospitality experience

Willingness to learn

Flexible

Attention to detail

Job description

MERKUR Casino UK Ltd is seeking a Team Member - Nights in Southampton to join our market-leading venues. You will work 40 hours per week and earn £12.84–£13.84 per hour, with a night rate of £13.84 between 23:00 and 06:00.

You will deliver warm hospitality, maintain clean gaming areas, support promotions and ensure high standards of customer service. Training is provided, and there are clear progression opportunities within MERKUR Slots.