Night Room Service Waiter

TN United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading luxury hotel as a Night Room Service Waiter. You'll enhance guest experiences by providing exceptional service throughout the night. This dynamic role requires strong communication and organisational skills, along with a passion for hospitality.

Benefits

Competitive hourly rate of £15.00 - £16.00

Access to Wagestream financial wellbeing app

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Flexible scheduling

Ongoing training and professional development

Qualifications

• Passion for hospitality and customer service.
• Strong attention to detail and organisational skills.
• Good communication skills, both written and verbal.

Responsibilities

• Interact with guests by taking and delivering orders promptly.
• Make personalised recommendations to enhance guest experience.
• Deliver food and beverages to guest rooms in a timely manner.

Skills

Customer Service

Organisational Skills

Communication

Job description

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Firmdale Hotels is a collection of luxury
hotels renowned for their unique design, exceptional service, and vibrant
hospitality. At Firmdale, we believe in creating unforgettable experiences for
our guests, and our team is at the heart of this mission. Join us and be a part
of a dynamic, passionate, and dedicated team at the Haymarket Hotel.

We
have an exciting opportunity for a Night Room Service Waiter to join our highly
successful team at Haymarket Hotel. As a Night Room Service Waiter, you will
play a crucial role in enhancing our guests' stay by providing exceptional
service throughout the night.

Responsibilities:

• Interact with guests by taking and delivering orders promptly and
  accurately.
• Make personalised recommendations to enhance the guest experience.
• Deliver food and beverages to guest rooms in a timely and professional
  manner.
• Attend to any additional guest requests, ensuring their satisfaction.
• Maintain a clean and organised work area.
• Communicate effectively with other team members and departments to
  ensure smooth service delivery.
• Handle multiple orders simultaneously, showcasing excellent
  organisational skills.

What you Need:

• A passion for hospitality and providing outstanding customer service.
• Strong attention to detail and excellent organisational skills.
• Good communication skills, both written and verbal.
• Comfort working alone during the night or as part of a small team.
• Flexibility and adaptability to handle a varied role where no two nights
  are the same.
• A desire to gain more experience within a front office environment.

What
We Offer:

• Competitive hourly rate of £15.00 - £16.00
  inclusive of service charge.
• Access to Wagestream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.
• Health cash
  plan(including contributions towards dental, optical, alternative
  and complementary therapies)
• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for
  recommending top talent
• Flexible scheduling without
  split shifts
• Dry cleaning service for
  work attire and discounted personal dry cleaning
• Enhanced holiday allowance
  based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events, team
  activities, and fitness sessions
• Benefits like cycle to work
  scheme and annual long service awards
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an
international, award winning group of 11 luxury hotels and 10 bars and
restaurants in London and New York. World renowned for their unique interiors
and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have
been recognised by the hospitalityand travel industries for the great
work our teams have achieved. To name a few of our recent awards and accolades:

• Times Best Places to
  Work 2024
• The Kings Award for
  Enterprise 2024 for outstanding contribution to International Trade
• Manager
  of the Year – Helle Jensen – Cateys 2024
• Hotel
  Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
• Food
  & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys
  2024
• Ham Yard Hotel - two AA
  Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well
  as an AA Breakfast Award
• Dorset Square Hotel –
  One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel -
  Travel & Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby
  Street and Warren Street - Michelin keys
• The Soho Hotel and Ham
  Yard - Conde Nast Traveller 2023 Top Hotels in London.
• Number Sixteen - Best
  Boutique Hotels in London, The Times, 2024.

You can see a full list of our
awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you are
enthusiastic about hospitality and thrive in a fast-paced, dynamic environment,
we would love to hear from you. Join us at Haymarket Hotel and take the next
step in your hospitality career with Firmdale Hotels.

In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.