Night Retail Operations Leader

Momentum Instore; Loughborough; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company car

23 days’ holiday plus bank holidays

Birthday day off

Wellbeing support from Momentum team

Contributory pension scheme

Job summary

Momentum Instore in the United Kingdom is seeking a Night Retail Support Manager to lead allocated night projects across retail environments. You will report to the Head of Field Service and ensure delivery to client expectations, safety standards and KPIs.

The role requires a full UK driving licence, strong leadership and communication, a willingness to travel across the UK and stay away from home when needed, and hands-on coaching of site teams to deliver high-quality retail projects.

Qualifications

• Full UK driving license - you must be able to drive and meet our minimum driver requirements
• Technical ability - demonstrable experience and strong working knowledge of retail operations, merchandising and/or field-based project delivery
• Leadership - strong people-management skills including coaching, supporting, developing and managing teams. A hands-on leadership type with the ability to support teams directly in-store when needed
• Excellent Communication - you must be able to demonstrate clear, accurate and timely communication skills to support your field team
• Methodical - with a keen eye for detail, ensuring we complete work accurately first time
• Flexibility - willingness to travel across the UK and say away from home when required
• Problem Solving - the ability to make practical decisions during live delivery

Responsibilities

• Delivering Front End Projects: Lead allocated night projects to a high standard, ensuring teams are briefed, deployed, supervised and supported to deliver safely, efficiently and in line with client expectations and business KPIs.
• Supporting Projects: Take a proactive, hands-on approach to supporting project delivery, helping teams complete work on time, right first time, and agreeing support plans with the Head of Field Services where required.
• Managing People: Manage, support and guide field teams to perform effectively, build strong on-site teams and deliver against both client and business expectations.
• Training: Ensure field teams are trained, graded and validated to deliver excellent service, while identifying future talent and maintaining accurate training records and systems.
• Development: Coach and develop field teams to demonstrate the right behaviours, recognising good performance and addressing areas for improvement to maintain high service standards.
• On-Site Ways of Working: Support teams to follow client site rules, policies and processes, ensuring work is completed safely, professionally and in line with expected standards.
• Communication and Reporting: Communicate clearly, accurately and on time with field teams, clients and internal stakeholders, while ensuring reports and systems such as Insite are kept up to date.
• Commercial Awareness: Make cost-effective decisions that support site margins, identify opportunities to reduce costs and raise clear business cases with your manager where appropriate.

Skills

Full UK driving license

Technical ability

Leadership

Excellent Communication

Methodical

Flexibility

Problem Solving

Job description

Momentum Instore in the United Kingdom is seeking a Night Retail Support Manager to lead allocated night projects across retail environments. You will report to the Head of Field Service and ensure delivery to client expectations, safety standards and KPIs.

The role requires a full UK driving licence, strong leadership and communication, a willingness to travel across the UK and stay away from home when needed, and hands-on coaching of site teams to deliver high-quality retail projects.