Retail Support Manager

Momentum Instore; Livingston; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Company car

23 days' holiday plus bank holidays (r

Birthday day off

Job summary

Momentum Instore is seeking a Retail Support Manager to lead field teams across Scotland and support projects in the North East of England and Ireland. You will oversee delivery of retail displays for global brands in high street stores, reporting to the Head of Field Service and ensuring projects run smoothly and to client expectations.

You will be hands-on, manage people, train staff, and coordinate with partners to deliver results while maintaining safety and quality standards.

Qualifications

• Full UK driving licence and ability to drive.
• Strong people-management and leadership skills.
• Proven ability to work hands-on in-store and deliver frontline projects.

Responsibilities

• Lead the delivery of front-end projects across UK retail stores.
• Supervise, coach and develop field teams to meet client expectations.
• Ensure training, grading and validation of field staff and partners.
• Maintain clear communication with clients and internal stakeholders.
• Support safe and compliant on-site working practices and processes.
• Identify cost-saving opportunities and support margin protection.

Skills

Driving licence

Technical ability

Methodical

Communication

People management

Flexibility

Travel away from home

Job description

Firstly, a bit about us…

Could you be a Retail Support Manager for Momentum Instore? If you are looking for an exciting field-based role and have the skills we're looking for then we'd love to hear from you!

Who Are We Looking For?

We have an exciting opportunity for a Retail Support Manager to join our friendly team in the field. Reporting to the Head of Field Service, the Retail Support Manager will be accountable for the front-end delivery of all allocated projects in order to ensure they progress smoothly and are completed successfully across retail stores in the UK.

In order to succeed in the role you must be able to demonstrate, high attention to detail, strong problem-solving skills, and outstanding people-management skills.

Key skills for the role include:

• Full UK driving licence - you must be able to drive and meet our minimum driver requirements
• Technical ability - skills developed in retail operations particularly relating to merchandising principles
• Methodical - with a keen eye for detail, taking the time to ensure we deliver the client brief right first time
• Excellent Communication - you must be able to demonstrate clear, accurate and timely communication skills to support your field team in the delivery of our projects
• People-Management - ensuring all field-teams are supported, trained, coached, developed and managed to display the right behaviours and deliver outstanding service to our clients. The ability to celebrate success and address development areas
• Flexibility - the ability work hands-on in-store where needed, supporting your team by delivering alongside them
• Must be willing to stay away from home when required

What Does Your New Role Look Like?

Working on a permanent full‑time basis, you will be a skilled leader within our Field Team. Supporting the teams within your region you will work alongside, supervise, coach, develop and manage a range of people from full‑time colleagues to our Intermittent workers and also work closely with our Professional Partners.

You will be field based within Scotland and also supporting the North East of England and Ireland, you will be responsible for your team implementing retail displays for global brands within high street retailers.

You will do this by:

• Delivering Front End Projects: Lead the smooth and successful delivery of allocated projects, ensuring work is completed to a high standard, in line with client expectations and key business KPIs.
• Supporting Projects: Take a proactive, hands‑on approach to supporting project delivery, helping teams complete work on time, right first time, and agreeing support plans with the Head of Field Services where required.
• Managing People: Manage, support and guide field teams to perform effectively, build strong on‑site teams and deliver against both client and business expectations.
• Training: Ensure field teams are trained, graded and validated to deliver excellent service, while identifying future talent and maintaining accurate training records and systems.
• Development: Coach and develop field teams to demonstrate the right behaviours, recognising good performance and addressing areas for improvement to maintain high service standards.
• On‑Site Ways of Working: Support teams to follow client site rules, policies and processes, ensuring work is completed safely, professionally and in line with expected standards.
• Communication and Reporting: Communicate clearly, accurately and on time with field teams, clients and internal stakeholders, while ensuring reports and systems such as Insite are kept up to date.
• Commercial Awareness: Make cost‑effective decisions that support site margins, identify opportunities to reduce costs and raise clear business cases with your manager where appropriate.

What Do You Get in Return?

• Company car
• 23 days' holiday plus bank holidays, rising incrementally to 28 days' plus bank holidays
• Celebrate your Birthday the right way with an additional day off - no-one should have to work on their Birthday!
• A focus on your wellbeing. The Momentum Wellness Team look after you so you can focus on being the best you can be
• Looking after your future with a contributory pension scheme

Our Ethos

At Momentum Instore, we believe it is our people, fostering relationships which makes us trailblazers in our field. With people at the heart of everything we do, we support each other to deliver outstanding results, continually striving for excellence. We respect different perspectives, creating a culture that is bold, innovative, and continually evolving. Our connections are integral to our success, and we believe in the power of teamwork, empathy, and understanding.

We lead with clarity and purpose, holding ourselves accountable while inspiring others with our creativity, dedication, and pursuit of excellence. Join us and be a part of a team where you can thrive, grow, and make a difference.

If this sounds like you, then we'd love to hear from you!