Retail Support Manager - Nights

Momentum Instore; Loughborough; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company car

23 days’ holiday plus bank holidays

Birthday day off

Wellbeing support from Momentum team

Contributory pension scheme

Job summary

Momentum Instore in the United Kingdom is seeking a Night Retail Support Manager to lead allocated night projects across retail environments. You will report to the Head of Field Service and ensure delivery to client expectations, safety standards and KPIs.

The role requires a full UK driving licence, strong leadership and communication, a willingness to travel across the UK and stay away from home when needed, and hands-on coaching of site teams to deliver high-quality retail projects.

Qualifications

• Full UK driving license - you must be able to drive and meet our minimum driver requirements
• Technical ability - demonstrable experience and strong working knowledge of retail operations, merchandising and/or field-based project delivery
• Leadership - strong people-management skills including coaching, supporting, developing and managing teams. A hands-on leadership type with the ability to support teams directly in-store when needed
• Excellent Communication - you must be able to demonstrate clear, accurate and timely communication skills to support your field team
• Methodical - with a keen eye for detail, ensuring we complete work accurately first time
• Flexibility - willingness to travel across the UK and say away from home when required
• Problem Solving - the ability to make practical decisions during live delivery

Responsibilities

• Delivering Front End Projects: Lead allocated night projects to a high standard, ensuring teams are briefed, deployed, supervised and supported to deliver safely, efficiently and in line with client expectations and business KPIs.
• Supporting Projects: Take a proactive, hands-on approach to supporting project delivery, helping teams complete work on time, right first time, and agreeing support plans with the Head of Field Services where required.
• Managing People: Manage, support and guide field teams to perform effectively, build strong on-site teams and deliver against both client and business expectations.
• Training: Ensure field teams are trained, graded and validated to deliver excellent service, while identifying future talent and maintaining accurate training records and systems.
• Development: Coach and develop field teams to demonstrate the right behaviours, recognising good performance and addressing areas for improvement to maintain high service standards.
• On-Site Ways of Working: Support teams to follow client site rules, policies and processes, ensuring work is completed safely, professionally and in line with expected standards.
• Communication and Reporting: Communicate clearly, accurately and on time with field teams, clients and internal stakeholders, while ensuring reports and systems such as Insite are kept up to date.
• Commercial Awareness: Make cost-effective decisions that support site margins, identify opportunities to reduce costs and raise clear business cases with your manager where appropriate.

Skills

Full UK driving license

Technical ability

Leadership

Excellent Communication

Methodical

Flexibility

Problem Solving

Job description

Could you be a Night Retail Support Manager for Momentum Instore? If you are looking for an exciting field-based role and have the skills we’re looking for then we’d love to hear from you!

Firstly, a Bit About Us…

At Momentum Instore, our people are at the heart of everything we do, including our Company Ethos, and we work continuously to deliver the best to our clients and our staff.

Our mission at Momentum is to help brands and retailers manage their retail projects seamlessly. We work with some of the world’s most well-known brands and retailers, managing projects in retail environments from start to finish. From the initial planning stages through to repurposing of materials at the end of the cycle, we are a valued partner to the clients we work with. Our core services are installation, merchandising, aftermarket and maintenance.

Who Are We Looking For?

We have a rare opportunity for a Retail Support Manager - Nights to join our friendly team in the field. Reporting to the Head of Field Service, the Retail Support Manager - Nights will take ownership of the operational delivery of allocated night projects across retail environments.

Skills for the role include:

• Full UK driving license - you must be able to drive and meet our minimum driver requirements
• Technical ability - demonstrable experience and strong working knowledge of retail operations, merchandising and/or field-based project delivery
• Leadership - strong people-management skills including coaching, supporting, developing and managing teams. A hands-on leadership type with the ability to support teams directly in-store when needed.
• Excellent Communication - you must be able to demonstrate clear, accurate and timely communication skills to support your field team.
• Methodical - with a keen eye for detail, ensuring we complete work accurately first time.
• Flexibility - willingness to travel across the UK and say away from home when required.
• Problem Solving - the ability to make practical decisions during live delivery.

What Does Your New Role Look Like?

Working a on a permanent, full-time basis, your working week will typically run Monday to Thursday, and you will support the delivery of in-store projects across the country.

You will do this by:

• Delivering Front End Projects: Lead allocated night projects to a high standard, ensuring teams are briefed, deployed, supervised and supported to deliver safely, efficiently and in line with client expectations and business KPIs.
• Supporting Projects: Take a proactive, hands-on approach to supporting project delivery, helping teams complete work on time, right first time, and agreeing support plans with the Head of Field Services where required.
• Managing People: Manage, support and guide field teams to perform effectively, build strong on-site teams and deliver against both client and business expectations.
• Training: Ensure field teams are trained, graded and validated to deliver excellent service, while identifying future talent and maintaining accurate training records and systems.
• Development: Coach and develop field teams to demonstrate the right behaviours, recognising good performance and addressing areas for improvement to maintain high service standards.
• On-Site Ways of Working: Support teams to follow client site rules, policies and processes, ensuring work is completed safely, professionally and in line with expected standards.
• Communication and Reporting: Communicate clearly, accurately and on time with field teams, clients and internal stakeholders, while ensuring reports and systems such as Insite are kept up to date.
• Commercial Awareness: Make cost-effective decisions that support site margins, identify opportunities to reduce costs and raise clear business cases with your manager where appropriate.

What Do You Get in Return?

• Company car
• 23 days’ holiday plus bank holidays, rising incrementally to 28 days’ plus bank holidays (full-time equivalent)
• Celebrate your Birthday the right way with an additional day off - no-one should have to work on their Birthday!
• A focus on your wellbeing. The Momentum Wellness Team look after you so you can focus on being the best you can be
• Looking after your future with a contributory pension scheme

Our Ethos

At Momentum Instore, we believe it is our people, fostering relationships which makes us trailblazers in our field. With people at the heart of everything we do, we support each other to deliver outstanding results, continually striving for excellence. We respect different perspectives, creating a culture that is bold, innovative, and continually evolving. Our connections are integral to our success, and we believe in the power of teamwork, empathy, and understanding.

We lead with clarity and purpose, holding ourselves accountable while inspiring others with our creativity, dedication, and pursuit of excellence. Join us and be a part of a team where you can thrive, grow, and make a difference.

An Equal and Empowering Workplace

At Momentum Instore we are constantly evolving and pushing to be better. We believe everyone should have the opportunity to grow, develop and be supported in an equal and empowering workplace.

If you are a practical, people-focused operational leader who enjoys working nights, leading teams on site and delivering high-quality retail projects, we would love to hear from you.

NO AGENCIES PLEASE!