Night Residential Concierge

RAFFLES; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

RAFFLES London is looking for a Concierge Manager to oversee overnight operations of the concierge desk at their luxury residences. The role involves ensuring top-tier service standards, collaborating with various departments, and maintaining resident satisfaction through exceptional service delivery. This position offers competitive benefits and opportunities for personal development within the Accor group.

Benefits

28 days holiday including bank holidays

Staff meals during shifts

Free dry cleaning for uniforms

Employer pension contribution of 3%

Enhanced sick pay and parental leave benefits

Life insurance equivalent to 1x salary

Employee assistance program

Season ticket loans and cycle-to-work schemes

Celebratory gifting for special occasions

Tailored learning and development programs

Discounted rates at Raffles London F&B outlets

Qualifications

• Experience in luxury hospitality environment essential.
• Strong leadership and customer service skills required.
• Ability to collaborate with multiple departments.

Responsibilities

• Lead overnight concierge operations and ensure high service standards.
• Coordinate with departments to enhance resident experience.
• Maintain focus on exceeding resident satisfaction.

Skills

Luxury service delivery

Team leadership

Operational coordination

Customer satisfaction focus

Job description

The role involves leading and supervising the overnight operation of the residential concierge desk at the Raffles London OWO Residences.

Working closely with the Residents Relations Manager, you will oversee all aspects of concierge services, including resident check-in/out, arrivals, departures, and the overall resident experience. The role requires delivering a luxurious, high-quality service while managing delivery and service targets.

You will collaborate with Security, F&B, Housekeeping, Engineering, and Spa departments to ensure seamless and exceptional service that exceeds residents' expectations.

Job Details

Your responsibilities include:

1. Leading and supervising overnight concierge operations.
2. Ensuring high standards of service delivery.
3. Coordinating with various departments for smooth operations.
4. Maintaining a focus on exceeding resident satisfaction.

Additional Benefits

• 28 days holiday including bank holidays, plus an extra day for each year of service up to 5 years (35 days).
• Staff meals during shifts.
• Free dry cleaning for uniforms.
• Employer pension contribution of 3%.
• Enhanced sick pay and parental leave benefits.
• Life insurance equivalent to 1x salary.
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle-to-work schemes.
• Celebratory gifting for special occasions.
• Paid leave for moving house or volunteering.
• Tailored learning and development programs.
• Fun events like quizzes, team runs, and parties.
• Discounted rates at Raffles London F&B outlets and worldwide benefits through the employee benefit card.
• Global development opportunities within the Accor group.