Deputy Chief Concierge

IHG Hotels & Resorts; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading hospitality group as a Deputy Chief Concierge at Six Senses London, where you will lead guest service excellence. This role requires a passion for hospitality, a strong understanding of local experiences, and skills in managing a team to maintain the highest standards of service delivery. Ideal candidates will have a background in hotel management and relevant concierge experience, with the opportunity to be part of a sustainability-focused team.

Qualifications

• 2-4 years of concierge experience, including supervisory roles.
• Fluency in English; additional languages preferred.
• Experience in luxury hotel services.

Responsibilities

• Assist the Chief Concierge in daily management tasks.
• Respond to guest inquiries and coordinate with departments.
• Maintain high service standards and hotel policies.

Skills

Guest Service

Hospitality Knowledge

Problem Solving

Local Area Knowledge

Education

Bachelor’s degree in Hotel Management or related field

Tools

MS Office

POS systems

PMS platforms

CRM platforms

Job description

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As Deputy Chief Concierge, I fully comprehend the vision of Six Senses London to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties And Responsibilities

In this role, I will assist the Chief Concierge in managing the efficient operation of our department to provide exceptional products and services within Six Senses brand operating standards.

The duties and responsibilities will include:

• Assist the Chief Concierge in his daily duties and management of the Concierges, Bellmen and Doormen.
• Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with hotel standards and policies.
• Anticipate guests’ needs and implement procedures and standards that are guest focused.
• Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
• Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
• Knowledge of all events and venues in London and are able to personally recommend relevant and appropriate experiences to guests.
• Have good working relationships with external agents, brokers and venues directly to ensure a high level of service is offered to our guests.
  
  

Qualifications

To execute the position of Deputy Chief Concierge, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a Bachelor’s degree in Hotel Management, Business Administration or related field plus two-four years concierge experience including supervisory experience, or an equivalent combination of education and experience.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
• Fluent in English; I understand that additional languages are preferred.
  
  

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Deputy Chief Concierge at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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