Concierge

Lambeth Council; London; On-site; Full time

Job summary

Join Lambeth Council as a Concierge/Welcome Host! You'll play a key role in creating an inviting environment, assisting visitors, and promoting Active Lambeth services. This position includes flexible hours at a competitive rate, with ample opportunities for personal and professional growth.

Benefits

Generous annual leave entitlement starting from 27 days

Membership in the Local Government Pension Scheme

Hybrid Working

Employee Assistance Programme

Learning and Development opportunities

Cycle to Work Scheme

Qualifications

• Proven experience in customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Provide a friendly and professional welcome to all customers.
• Proactively assist and direct customers through access control.
• Respond to customer enquiries and support promotional campaigns.

Skills

Customer Service

Communication

Problem Solving

Team Collaboration

Education

Formal training in hospitality or tourism

Job description

Active Lambeth – Concierge/ Welcome host

Flexible Contract, £15.63 per hour

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff;Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Team:

The team focus in delivered exceptional recreational experience through innovative centred offerings. The team thrives in a collaborative and inclusive culture that values creativity, open communication and a strong commitment to work life balance. Staff are encourage to grow through hands on project involvement, professional development opportunities and a clear pathway for career advancement making it ideal environment for both personal and professional growth.

About the Role:

• Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of yourself and Active Lambeth.
• Proactively assist and direct all customers through access control and fast-track entry in a courteous and professional manner and in line with revenue and protection.
• Respond to customer enquiries and provide information about a full range of products and services whilst supporting promotional campaigns.
• Ensure that every customer sales enquiry is dealt with through the appropriate sales process.
• Support on outreach and promotional activities to promote Active Lambeth services.
• Confidently upsell Active Lambeth products and services across the estate and match customers to them.
• Effectively handle and be accountable for any payments still taken through front of house.
• Work as part of a team to ensure the smooth operation of the facility.
• Follow Normal and Emergency Operating Procedures.
• Deal with complaints politely and positively making every effort to resolve there and then; referring to your line manager if unable to resolve.
• To ensure all necessary Active Lambeth development plans, training and qualifications for
  the post are maintained and renewed.

To be considered for interview, your CV and supporting statement will clearly evidence:

Success in a concierge role depends on a strong customer-first mindset, proactive problem-solving, and the ability to anticipate guest needs. The ideal candidate demonstrates professionalism, discretion, and a passion for delivering personalized, high-quality service that enhances the overall guest experience.

Key Values & Behaviours:

• Commitment to excellence and attention to detail
• Warm, welcoming, and respectful demeanour
• Adaptability and calm under pressure
• Discretion and trustworthiness
• Proactive and solution-oriented attitude
• Strong sense of team collaboration

Skills, Experience & Qualifications:

• Proven experience in a customer service or hospitality role
• Excellent communication and interpersonal skills
• Ability to multitask and manage time effectively
• Proficiency with booking systems, emails, and relevant tech tools (Training will be giving)
• Formal training in hospitality or tourism (preferred but not always required)

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job Description and Person Specification

Successful candidates will be asked to apply for a Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs

Contact Information:

For an informal discussion about the role, please contact Vivian Muhlemann at [e-mail]

How to Apply:

If you're interested in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage.

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines:

Advert close date: 11:59pm on Sunday 29th June 2025

Interviews: 5th July 2025

Benefits:

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Occupational Sick Pay based on length of service.
• Discounts at local restaurants.
• Discount at our Active Lambeth Gyms.
• Learning and Development opportunities, including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.
• Trade Union Membership.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .