Night Receptionist - Full Time

The Midland Hotel; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading hotel as a Night Receptionist in Manchester, acting as the first point of contact for guests. You will provide exceptional service, organize check-in/out, and support your colleagues in delivering a 5-star experience. We're looking for someone with great organizational skills, knowledge of local attractions, and a passion for customer service.

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe

Recognition schemes with vouchers

Free hot meals on duty

Talent referral bonuses

Regular celebrations and events

Access to Pension Scheme

Ongoing training and progression opportunities

Qualifications

• Excellent organizational skills required.
• Knowledge of local recommendations for guests.
• Passion for customer service and making a difference.

Responsibilities

• Organize check-in and check-out processes.
• Provide exceptional 5-star service to guests.
• Act as the first point of contact for guests.

Skills

Organizational skills

Dependability

Knowledge of local recommendations

Customer service

Job description

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Night Receptionist - Full Time, Manchester

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Client:

The Midland Hotel

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c3ae30667a5d

Job Views:

10

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Night Receptionist, you’ll be the face of the hotel, bringing your warm and friendly personality to work every day. You will be part of a vibrant team, acting as an ambassador for the hotel, and the first point of contact for guests. Your responsibilities include organizing check-in and check-out processes and providing guests with the exceptional 5-star service our hotel is known for.

• Be yourself!
• Be passionate about making a difference and eager to bring new ideas
• Be courteous to guests and colleagues at all times
• Use your knowledge to offer guidance and local recommendations for a great stay
• Have excellent organizational skills
• Be dependable and reassuring for guests

We value our colleagues as much as our guests. Once part of our team, you join the Leonardo community. We support your development through our “GROWonline” learning portal, coaching, training, and wellness webinars, ensuring you grow as a hospitality professional. With practical training and clear progression paths, you'll be on a trajectory for a successful future in hospitality.

Our Story

Built on decades of hotelier expertise, we are part of the Fattal Hotels Group, operating over 230 hotels across Europe and Israel. We manage over 50 hotels across the UK & Ireland, with significant expansion plans, making now an exciting time to join us!

Perks of working with us include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Recognition schemes with vouchers for high street shops
• Free hot meals on duty
• Talent referral bonuses
• Regular celebrations and events, including Thank You Week and Employee Awards
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training and clear progression opportunities