Spa Receptionist - King Street Townhouse (Full Time)

THG; Manchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join THG as a Spa Receptionist at King Street Townhouse Hotel in Manchester. This full-time position involves providing exceptional guest services, managing bookings, and maintaining a welcoming environment to align with the hotel's high standards. You'll enjoy exclusive benefits and contribute to memorable experiences in a luxury setting.

Benefits

Exclusive room rates for you and your family

20% off dining at our hotel

Increasing annual leave with service

Complimentary meals during shifts

Access to in-house Wellbeing Program

Qualifications

• Excellent customer service skills are essential.
• Strong communication and interpersonal abilities required.
• Flexibility to respond to changing situations.

Responsibilities

• Welcoming members and guests to the spa with high hospitality standards.
• Handling phone inquiries, taking reservations.
• Ensuring cleanliness in relaxation and treatment areas.

Skills

Problem-solving

Communication

Customer Service

Organizational

IT Skills

Job description

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you'll go further, faster. What are you waiting for?

JOB DESCRIPTION:

Location: Manchester City Centre

Position: Full-Time, Permanent

Hours: 40 hours per week, variable shifts including evenings and weekends

Salary: Competitive, reflecting your skills and experience

We are currently recruiting for an experienced Spa Receptionist to join us at King Street Townhouse Hotel. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester's iconic town hall. The hotel prides itself in its reputation for special events and occasions. As such we are very popular for christenings, wedding parties, anniversaries and birthday celebrations. In addition to this we also have regular corporate banquets and events. Explore more about King Street Townhouse Hotel here.

Main Duties of the Role:

• Welcoming members and guests to the spa
• Ensure guests receive a warm welcome to the premises and providing a high level of hospitality, showing guests through to the relaxation areas
• Have an in-depth knowledge of all treatments that the Spa offers and be able to explain and upgrade them to the guests
• Answering phones from prospective customers and clients, taking reservations
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Processing bookings & inquiries
• Ensure that all bookings are confirmed and booked in such a way to maximise in revenue
• Ensure there are sufficient stocks of laundry and retail products at all times
• Ensure relaxation room, pre-treatment room, changing and thermal facilities are kept clean, tidy and fully stocked

Requirements:

• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills

Benefits include:

• Exclusive room rates for you and your family
• 20% off dining at our hotel, 50% off at Hale Country Club & Spa
• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability

ABOUT THG EXPERIENCE:

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG's fast-moving, global brands. It's an incredibly exciting time to be joining the team. Explore more about THG here.

APPLY:

To apply, please send us your up to date CV using the link below. Visit our THG Careers page to learn more about current opportunities - we'd love to hear from you!

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.