Receptionist (Full Time) - Hale Country Club & Spa

THG; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

THG is seeking an experienced Receptionist for Hale Country Club & Spa. In this full-time position, you'll create memorable guest experiences, ensure professionalism, and handle diverse front desk tasks. Join a vibrant team at a leading hospitality venue, benefiting from competitive perks and an inclusive environment.

Benefits

Fantastic bedroom rates for yourself and friends/family

20% off dining at the hotel

50% off dining at Hale Country Club & Spa, plus complimentary club membership

Up to 50% discounts on THG brands

Onsite GP

Onsite physiotherapist

Annual leave entitlement increasing with service

Qualifications

• Strong problem-solving and communication skills are essential.
• Excellent customer service and flexibility to adapt to changing situations.
• Proficient in IT and organisational tasks.

Responsibilities

• Welcoming members and guests to the club.
• Completing administrative tasks and responding to inquiries.
• Processing membership applications and fees.

Skills

Problem-solving abilities

Strong communication

Customer service skills

Flexibility

IT skills

Organisational skills

Job description

About THG

We're a fast-moving, global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Receptionist (full time)

We are currently recruiting for an experienced Receptionist to join us at Hale Country Club & Spa in Altrincham.

• full time role
• 40 hrs per week
• shift rotation (8 hrs per day)
• competitive salary
• immediate start available
• location - Hale Country Club

We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

Benefits include:

• Fantastic bedroom rates for yourself and F&F
• 20% off dining at the hotel
• 50% off dining at Hale Country Club & Spa, and complimentary monthly club membership
• Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!
• Onsite GP (avoid the waits!)
• Onsite physiotherapist
• Annual leave entitlement rising every year with service plus your birthday off

Main Duties of the Role

• Welcoming members and guests to the club
• Answering phones from prospective customers and clients, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about the facility's services
• Processing membership applications and fees and issuing memberships
• Updating member records with new contact information and payment details
• Maintaining membership records and processing fees as directed by management
• Collecting payment from members for gym services rendered
• Explaining facility policies and procedures to new members and helping them get acquainted with the facility

Requirements

• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• Discretion and sensitivity
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG's fast-moving, global brands. It's an incredibly exciting time to be joining the team.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.