Night Receptionist

Melia Hotels International; Liverpool; On-site; GBP 20,000 - 28,000; Full time

Job summary

Meliá Hotels International is seeking a Night Receptionist for their hotel in Liverpool. Responsibilities include ensuring outstanding customer service during the night, safeguarding hotel safety, and effectively managing guest complaints. A full-time position that offers a vibrant work environment and opportunities for professional growth.

Benefits

28 days holiday including 8 public holidays

Contributory pension scheme

Refer a friend bonus: £500

Discounted dental and health cover

Travel & Food discounts

Personal Development programs

Career growth opportunities

High street discounts

Qualifications

• Previous night receptionist experience in a hotel environment is ideal.
• Confident and effective communicator.
• Must have eligibility to work in the UK.

Responsibilities

• Provide warm, personalized assistance to all guests during night hours.
• Ensure the hotel remains safe and secure throughout the night.
• Handle complaints quickly and communicate issues to management.

Skills

Communication

Problem solving

Complaint handling

Flexibility

Adaptability

Job description

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Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

About INNSiDE Liverpool

British style, contemporary architecture and Spanish hospitality combine to perfection in this city hotel in the heart of downtown Liverpool. Lively Castle Street and Liverpool Town Hall are just a stone’s throw from the hotel. The refined design, services and facilities in this extraordinary hotel reflect all the energy and vitality of this dynamic city.

Job Summary:Our Night Receptionists are responsible for continuing an exceptional customer experience during night hours. You will be a confident and effective communicator, always on the lookout for ways to delight our guests by understanding their purpose for travelling and anticipating their requirements. Under the direction of the Night Manager, you will be responsible for completing end-of-day procedures, and for looking after the safety and security of the hotel.

Night Receptionist - Full time

Responsibilities will include, but are not limited to:

• To ensure that all guests receive a warm, memorable and personalized assistance during the night hours of duty.
• Setting the scene for their stay and ensure that guests’ needs are anticipated and any requests are actioned. Additionally, complete tasks accurate and within given deadlines.
• Ensure the hotel remains safe throughout the night, while providing support to the hotel team, carrying out additional Maintenance, F&B and HSK roles.
• Deal with complaints quickly and efficiently and find suitable solutions to any problem that may arise, communicating issues immediately to Management.

What are we looking for?

• Previous night receptionist experience, ideally in similar hotel environment
• Excellent and effective communicator
• Problem solving and complaint handling skills
• Flexibility and adaptability

The successful candidate must already have eligibility to work in the UK.

Because belonging to the great Meliá family is being VIP

· Holidays: 28 days’ holiday including 8 public holidays

· Contributory pension scheme

· Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)

· Discounted dental and health cover with HSF

· Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

· Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

· Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

· High street discounts: with Perks at Work

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to all our collaborators, we make it possible.

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