Night Receptionist & Auditor — Guest Experience Lead

Heeton Hospitality UK; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual bonus

Staff rates across properties

Complimentary overnight stays

Retention bonus

Service-based annual leave

Job summary

Heeton Hospitality UK is seeking a Night Receptionist for a central Manchester hotel. You will welcome guests, manage bookings, and deliver service that reflects our brand standards. This role involves night shifts, some lone working, and opportunities to assist with breakfast service.

You will be a brand ambassador with strong English skills, delivering courteous, proactive guest care and handling queries while supporting the night audit process.

Qualifications

• Customer service experience in hospitality environments.
• Fluent English with clear communication.
• Willingness to work nights and adapt to changing demands.
• Knowledge of brand standards is a plus.

Responsibilities

• Welcome guests warmly to start their night with a memorable experience.
• Take and manage guest bookings, upsell where appropriate, and share local tips.
• Serve food and drinks in the bar/restaurant and maintain service standards.
• Conduct night audit and be capable of running a shift independently.
• Anticipate guest needs, record preferences, and handle requests and concerns.

Skills

Customer service

Hospitality experience

Fluent English

Night shift flexibility

Job description

Heeton Hospitality UK is seeking a Night Receptionist for a central Manchester hotel. You will welcome guests, manage bookings, and deliver service that reflects our brand standards. This role involves night shifts, some lone working, and opportunities to assist with breakfast service.

You will be a brand ambassador with strong English skills, delivering courteous, proactive guest care and handling queries while supporting the night audit process.