Night Receptionist

Exclusive Hotels and Venues; Ware; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hotel is seeking a Night Receptionist to oversee operations during night shifts. The ideal candidate will ensure guest satisfaction, maintain cleanliness standards, and communicate effectively with teams. Benefits include extensive holiday, discounts, and training opportunities.

Benefits

29 days holiday

50% discount on food and beverage

Significant discounts on room nights

Free meals on duty

Access to training and development programs

Recognition and rewards scheme

Cycle to work scheme

Qualifications

• Previous experience as a night receptionist or porter.
• Good communication skills and high level of spoken English.
• Ability to work independently and as part of a team.

Responsibilities

• Maintaining luxury standards of cleanliness and service.
• Attending to guests' needs, ensuring security and safety of the property.
• Setting up conference and banqueting rooms as required.

Skills

Communication

Organizational skills

Customer service

Flexibility

Job description

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We are actively seeking a Night Receptionist at Fanhams Hall in Ware, Hertfordshire who will be responsible for the hotel, the guests, and the operation during the night shift. The position requires working 16 hours per week, from 10:45 pm to 7:15 am.

Role Responsibilities

Lots to do but lots of fun

As a Night Receptionist, your responsibilities will include:

• Maintaining luxury standards of cleanliness and service at all times
• Operating cleaning machinery according to guidelines
• Using cleaning chemicals in line with COSHH guidelines
• Attending to guests' needs, including arrivals and departures
• Setting up conference and banqueting rooms as required
• Ensuring the security and safety of the property and guests, adhering to company policies and legislation
• Performing regular security patrols
• Working as part of a team to enhance the guest experience
• Maintaining effective communication across departments to maximize revenue opportunities

The Ideal Candidate

• Previous experience as a night receptionist or porter
• Ability to work independently and as part of a team
• Availability to work overnight shifts
• Good communication skills and high level of spoken English
• Exceptional organizational skills
• Genuine, approachable, and attentive personality
• Flexibility

Package Description

And now for the good stuff

We are committed to our people, providing excellent training, development, and progression opportunities. Benefits include:

• 29 days holiday (increasing with length of service), prorated for part-time hours
• 50% discount on food and beverage across all properties
• Significant discounts on room nights across all properties
• PERKZ discount scheme & online guides on exercise, wellbeing, and finance
• Free meals on duty
• Recognition and rewards scheme
• Access to training and development programs
• Membership in BCorp, focusing on people, product, and planet
• Free downloads of newspapers, magazines, and books
• Cycle to work scheme

About the Company

Are we right for you?

We look for four main qualities:

• Bags of character — be yourself at work
• Enjoy being around others — smiling and chatting genuinely
• Extra milers — go beyond the basic job description
• Put your heart into helping guests — sincerity matters