Hotel Receptionist

St Ermin's Operating UK Limited; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join St Ermin’s Hotel as a Receptionist and be part of a team dedicated to providing exceptional hospitality. You will be responsible for greeting guests, managing bookings, and ensuring a warm atmosphere. St Ermin’s is recognized for its commitment to employee well-being, offering perks like the best staff canteen in London and health benefits for a fulfilling work experience.

Benefits

Great salary and service charge

Fun, Love & Energy workplace culture

Staff canteen with meals

Medicash Health Care Cash Plan

Financial advice and mental health support

Worldwide discounts at Marriott hotels

Qualifications

• Warmly greet guests and anticipate their needs.
• Knowledgeable about hotel operations and Marriott programs.
• Maintain cleanliness at reception and follow cash handling procedures.

Responsibilities

• Deliver a warm, gracious individual service to every guest.
• Handle check-in and check-out procedures.
• Collaborate with departments for seamless guest service.

Skills

Customer Service

Communication

Problem Solving

Tools

Opera

Switchboard console

Job description

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We are looking for a enthusiastic

Receptionist to
join the team here at St Ermin’s Hotel.

If you want to work for one of the best places in
hospitality, multiply the fun, love and energy we have at our workplace, we
would love to hear from you.

Looking after our people is all that we care about. We are a
London living wage, Workplace Mental health-chartered Employer and consistently
voted as one of the Best Places to Work in Hospitality.

When you join us, you will become a vital member of our
team. You will not only support us in delivering breath-taking hospitality to
our guests but also to create a workplace that becomes a role model to others.

What do you get in Return?

• Great salary and service charge – The more we make, the more you make!
  
• Fun, Love & Energy – Not just a slogan, it’s just who we are.
  
• The best staff canteen in London! – Breakfast, Lunch & Dinner.
  
• Range of benefits including Medicash Health Care Cash Plan(24/7 GP available for you and your household), financial advice, mental health support via MyStrenght, exclusive retail and restaurant discounts, and more.
  
• Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
  
• An opportunity to experience and collect great memories that will last with you forever.
  

As a Receptionist you will ensure to
deliver a warm, gracious, individual service to every guest following the St.
Ermin’s guidelines and procedures as well as the Marriott standards. Embrace and display the St Ermin’s culture of
Fun, Love and Energy.

What will you be doing?

• Warmly
  greet all guests with a smile and by name.
  Be proactive to anticipate guests needs and deliver breath-taking
  hospitality
• Handle
  all duties according to hotel policies & procedures, internal rules and
  standards
• Be
  knowledgeable about daily hotel operations including meetings and functions
• Be
  knowledgeable about the Marriott Bonvoy program and its member benefits
• Knows
  how to operate Opera, Onity, eReg, PDQs and Switchboard console
• Be
  familiar with room availability, rates, packages and promotions
• Be
  knowledgeable about the different guest room layouts, locations, amenities, and
  all services offered by the hotel
• Work
  collaboratively with all other departments to ensure guests receive seamless
  service throughout their stay
• Understand
  and be able to talk to guests about the unique history of St Ermin’s hotel
• Have
  knowledge about the city, the local area and attractions and be able to make
  suitable suggestions to guests based on their requirements
• Be
  familiar with the early, late and night checklist to ensure a smooth operation
• Attend
  the handover briefing at the beginning of your shift
• Follow
  the check in and check out procedure according to the hotel’s SOP, AA standard
  and Marriott’s BSA (Brand Standard Audit)
• Actively
  contribute to the department’s goals like Marriott Bonvoy Enrolments, room
  upsell revenue and audit scores
• Answer
  the phones at the reception desk according to the standards of proper etiquette
  and as fast as possible (no more than three rings)
• Ensures
  the cleanliness of the reception, lobby and back office area at all time and in
  line with Covid-19 guidelines
• Assists
  with any e-mails sent to the reception inbox
• Assist
  all guests with questions, issues and requests as required
• Assist
  fellow colleagues in their jobs to ensure that all tasks are done on time
• Use
  your PC and Opera password with discretion and in line with PCI DSS procedures;
  log off the terminal when leaving the area
• When
  leaving the reception area, it is mandatory for the receptionist to lock
  his/her float to ensure the cash is secured
• Always
  adhere to cash handling and banking procedures
  
• To
  cover Switchboard duties and cover when required and instructed in accordance
  to the need of the business
• Receptionist
  is expected to carry out any reasonable requests given by the management

Note: This description is not intended to establish a total
definition of the job, but an outline of the duties

To find out more about us, check out our Instagram accounts@sterminshotel and @funloveenergy

You will have to be eligible to work in the UK to be
consider for the role.