Night Receptionist

Ennismore; London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company in hospitality is seeking a Guest Service Team Member at The Hoxton, Shoreditch. This role is crucial in ensuring guests feel welcomed and catered for throughout their stay. You will be part of a vibrant team, providing exceptional experiences while working in a lively environment with competitive perks.

Benefits

19.6 days of holidays (inclusive of bank holidays)

Health cash plan

Confidential wellbeing hotline

Retail and hospitality perks

Free night at The Hoxton

Shift meals

Discounts across Ennismore family

Training and development opportunities

Extra time off for volunteering

Annual diversity and inclusion events

Qualifications

• Experience in hotel or customer service is preferred but not essential.
• Must enjoy creating memorable experiences for guests.
• Ability to handle responsibilities independently is key.

Responsibilities

• Ensure excellent guest experience through personalized service.
• Manage guest check-ins/check-outs and billing.
• Assist guests with any requests and inquiries.

Skills

Helpful attitude

Confidence

Passion for hospitality

Job description

The Hoxton, Shoreditch | 81 Great Eastern St, London EC2A 3HU, UK

The Hoxton, Shoreditch – our first hotel – found its home in a former car park, and just like the neighbourhood, has evolved over the years into a fixture of the East London scene. Shoreditch has become one of the most happening areas of London, and we’re bang in the middle of it, with 210 bedrooms, the Apartment, and two in-house restaurants – Hoxton Grill and Llama Inn.

What's in it for you:

• 19.6 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

What you'll do:

• You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
• Work with all our teams to make sure we're always busy, and help our Night Manager with any overbooking levels
• Answer phones, sort out requests and anything that might arise time, involving the team as needed - you're the one-stop-shop for our guests to turn to.

What we're looking for:

• It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key
• Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
• You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

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