Night Receptionist

Cambridge House; United Kingdom; On-site; GBP 12,000 - 18,000; Full time

Job summary

Cambridge House in the United Kingdom is seeking a Night Receptionist to provide warm, discreet hospitality while overseeing overnight operations. You will welcome late arrivals, manage reservations, and ensure accurate billing and night audits, delivering a calm, secure guest experience throughout the night.

Join us ahead of opening to help establish rituals and standards that define the Cambridge House experience from the very beginning, with opportunities to shape service and guest

Qualifications

• Experience in reception or night reception roles, preferably luxury hospitality.
• Strong numerical and administrative skills for billing and night audit processes.
• Attention to detail with ability to work independently overnight and hand over shifts.
• Flexibility to work weekends and public holidays.

Responsibilities

• Welcome late arrivals and returning guests with warmth and discretion.
• Manage overnight departures, reservations and guest inquiries.
• Maintain guest accounts, billing records and night audit reports.
• Complete overnight administrative tasks and handover to morning team.
• Coordinate with team to ensure guest requests are followed up and information is communicated clearly.
• Keep reception and arrival areas immaculate and welcoming overnight.
• Contribute to opening preparations and establish service rituals for Cambridge House

Skills

Reception experience

Night shift suitability

Hospitality knowledge

Numerical and administrative skills

Tools

Billing software

Job description

Job Description

As Night Receptionist at Cambridge House, you will be part of the dedicated team that keeps the House running smoothly through the night. Combining warm hospitality with a calm, reassuring presence, you will ensure our guests feel cared for. From welcoming late arrivals to overseeing overnight operations, you will bring a sense of ease, security and continuity to the team. Joining us ahead of our opening, you will also have the opportunity to help establish the rituals and standards that will define the Cambridge House experience from the very beginning.

Key Responsibilities

• Welcome late arrivals and returning guests with warmth and discretion, ensuring every arrival feels personal and effortless.
• Manage overnight departures, reservations and guest enquiries with accuracy and professionalism.
• Maintain accurate guest accounts, billing records and night audit reports, ensuring all transactions and daily financial reconciliations are completed correctly.
• Complete overnight administrative tasks and system checks, ensuring a smooth handover to the morning team.
• Coordinate with other team members to ensure guest requests are followed through and important information is communicated clearly.
• Keep reception and arrival areas immaculate, ensuring the House remains welcoming and beautifully presented throughout the night.
• Contribute to our opening preparations, helping establish the thoughtful service rituals and overnight standards that will shape Cambridge House.

Qualifications

• Previous experience in a reception or night reception role, ideally within luxury hospitality.
• Strong numerical and administrative skills, with experience in billing, reconciliations or night audit procedures considered an advantage.
• Excellent attention to detail, with the ability to work independently and manage responsibilities confidently overnight whilst ensuring a seamless handover between shifts and departments.
• Flexibility to work shifts, including weekends and public holidays.
• Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

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