Night Concierge for Luxury Hotel Opening

Auberge Collection; Greater London; On-site; GBP 17,000 - 25,000; Full time

Job summary

Cambridge House in Mayfair, Auberge Collection, is seeking a Night Receptionist to ensure smooth operations through the night, warmly welcoming late arrivals and safeguarding guest comfort. You will help establish rituals and standards that define the Cambridge House experience as we open in London.

In this role you will manage overnight reservations, billing, reconciliations, and night audits with discretion, coordinate with the team, and maintain a secure, impeccably presented 102-room

Qualifications

• Previous experience in a reception or night reception role, ideally within luxury hospitality.
• Strong numerical and administrative skills, with experience in billing, reconciliations or night audit procedures considered an advantage.
• Excellent attention to detail, with the ability to work independently and manage responsibilities overnight whilst ensuring a seamless handover between shifts and departments.
• Flexibility to work shifts, including weekends and public holidays.
• Right to work in the United Kingdom.

Responsibilities

• Welcome late arrivals and returning guests with warmth and discretion, ensuring every arrival feels personal and effortless.
• Manage overnight departures, reservations and guest enquiries with accuracy and professionalism.
• Maintain accurate guest accounts, billing records and night audit reports, ensuring all transactions and daily financial reconciliations are completed correctly.
• Complete overnight administrative tasks and system checks, ensuring a smooth handover to the morning team.
• Coordinate with other team members to ensure guest requests are followed through and important information is communicated clearly.
• Keep reception and arrival areas immaculate, ensuring the House remains welcoming and beautifully presented throughout the night.
• Contribute to our opening preparations, helping establish the thoughtful service rituals and overnight standards that will shape Cambridge House.

Skills

Reception experience

Night shift

Hospitality excellence

Attention to detail

Tools

Billing software

PMS (Property Management System)

Job description

Cambridge House in Mayfair, Auberge Collection, is seeking a Night Receptionist to ensure smooth operations through the night, warmly welcoming late arrivals and safeguarding guest comfort. You will help establish rituals and standards that define the Cambridge House experience as we open in London.

In this role you will manage overnight reservations, billing, reconciliations, and night audits with discretion, coordinate with the team, and maintain a secure, impeccably presented 102-room