Night Receptionist

Melia Hotels International; Newcastle upon Tyne; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

My Melia Rewards discounts

Health cash plan

Perkbox access

Complimentary gym access

Training and languages (eMelia)

Job summary

Innside Newcastle, part of Melia Hotels International, is seeking a Night Receptionist to continue delivering a superior guest experience during night hours. You will be a confident communicator, anticipate guest needs, and support end-of-day procedures under the Night Manager while ensuring hotel safety and security.

Experience in night reception is preferred; candidates should bring strong people skills, problem-solving abilities, and flexibility to adapt to a dynamic hospitality environment.

Qualifications

• Previous night receptionist experience, ideally in similar hotel environment.
• Natural people skills.
• Excellent and effective communicator.
• Problem solving and complaint handling skills.
• Flexibility and adaptability.

Responsibilities

• Continue exceptional customer experience during night hours.
• Be a confident and effective communicator to understand guest needs.
• Complete end-of-day procedures under the Night Manager.
• Look after safety and security of the hotel during night shifts.

Skills

Night receptionist experience

People skills

Communication skills

Problem solving

Flexibility

Job description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Explore Newcastle’s most exciting new 4* lifestyle hotel, perfect for business and leisure. Indulge in art, music and culture with Innside by Melia Newcastle’s spectacular views of the Tyne and its bridges. Located on the historical Quayside, Innside Newcastle has 161 bedrooms with a contemporary European design, 5 conference suites, and a Gino D’Acampo restaurant and terrace overlooking the Tyne.

Job Summary:Our Night Receptionists are responsible for continuing an exceptional customer experience during night hours. You will be a confident and effective communicator, always on the lookout for ways to delight our guests by understanding their purpose for travelling and anticipating their requirements. Under the direction of the Night Manager, you will be responsible for completing end-of-day procedures, and for looking after the safety and security of the hotel.

What are we looking for?

• Previous night receptionist experience, ideally in similar hotel environment
• Natural people skills
• Excellent and effective communicator
• Problem solving and complaint handling skills
• Flexibility and adaptability

Join our Company! Your Benefits include:

• A competitive salary and incentives
• Excellent discounts through our global My Melia Reward programme for you, your family and friends
• A health cash plan to claim money back and access lots of ways to support your physical and mental wellbeing
• Perkbox, with access to 1000s of deals and discounts
• Complimentary gym access to support your physical wellbeing (some restrictions at peak times)
• Lots of opportunities to develop and progress as part of our global family Melia Hotels International
• Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
• An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We\'re Social!" is one of our values
• Complimentary meals on duty

Because belonging to the great Meliá family is being VIP

You will enjoyMy MeliáRewardswhich is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy theMy MeliáBenefitsprogramme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.