Hotel Receptionist

Meliá Hotels International; Manchester; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Gym access

Discounts program

Health plan

Perkbox access

Meals on duty

Job summary

INNSiDE by Melia Manchester seeks a friendly receptionist to warmly welcome guests, act as the local expert, and provide efficient service aligned with our hospitality standards.

You will engage with guests to anticipate needs, handle inquiries, and support a memorable stay in a vibrant 4* lifestyle hotel near Manchester city centre. Training, language development, and career progression are offered.

Qualifications

• Experience in a similar hospitality role.
• Strong communication skills and warmth.
• Flexible and proactive team player.

Responsibilities

• Greet guests warmly and professionally.
• Provide efficient and courteous service to guests.
• Anticipate guest needs and resolve issues as they arise.

Skills

Hospitality experience

Excellent communication

Customer service

Problem solving

Flexibility

Initiative

Job description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Offering a fresh approach to hospitality INNSiDE by Melia Manchester is our 4* lifestyle hotel with close proximity to the cosmopolitan shopping area and business district in Manchester City Centre. Boasting 208 bedrooms, 5 conference rooms, and a wellness suite complete with gym, sauna, and steam room, Innside Manchester is the perfect choice for both stylish business travellers and unique leisure guests.v

Job Summary:

At INNSiDE, the receptionist is the first person to warmly welcome our guests, and therefore one of our most important assets. INNSiDERs are our local experts, who freely interact with guests to offer their insights and expertise on the best of the local neighbourhood. The receptionist provides an efficient and courteous service to guests, ensuring excellent customer care and intuition, anticipating our guests needs tailored to their stay.

What are we looking for?

• Experience in a similar role, ideally in a similar size hospitality environment
• Excellent and effective communicator, natural warmth and professionalism
• Problem solving and complaint handling skills
• Flexibility and adaptability
• Ability to use own initiative and work within department guidelines

Join our Company! Your Benefits include:

• A competitive salary and incentives
• Excellent discounts through our global My Melia Reward programme for you, your family and friends
• A health cash plan to claim money back and access lots of ways to support your physical and mental wellbeing
• Perkbox, with access to 1000s of deals and discounts
• Complimentary gym access to support your physical wellbeing(some restrictions at peak times)
• Lots of opportunities to develop and progress as part of ourglobal family Melia Hotels International
• Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
• An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as \"We're Social!\" is one of our values
• Complimentary meals on duty

Because belonging to the great Meliá family is being VIP

You will enjoyMy MeliáRewardswhich is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy theMy MeliáBenefitsprogramme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.