Night Receptionist

Meliá Hotels International; Liverpool; On-site; GBP 12,000 - 18,000; Part time

Job summary

Innside by Melia Liverpool is recruiting a Night Receptionist for a 32-hour part-time role. You will be the primary point of contact during night hours, ensuring guest satisfaction, security, and smooth operational duties under the Night Manager's supervision.

The successful candidate will have night-reception experience, strong communication skills, and a flexible approach to shifts, contributing to a welcoming and safe hotel environment.

Qualifications

• Previous night receptionist experience, ideally in similar hotel environment.
• Natural people skills.
• Excellent and effective communicator.
• Problem solving and complaint handling skills.
• Flexibility and adaptability.

Responsibilities

• Maintain exceptional guest experience during night hours.
• Complete end-of-day procedures under Night Manager guidance.
• Ensure safety and security of the hotel at night.

Skills

Night shift experience

Customer service

Communication skills

Problem solving

Flexibility

Job description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Located in the heart of the commercial district on Old Hall Street, Innside by Melia Liverpool is a new 4* lifestyle hotel with 207 bedrooms, 7 conference suites as well as views over Liverpool and the River Mersey at Gino’s 360-degree Sky Bar on the 18th floor. Immersed in art, music, and culture, Liverpool’s newest and most anticipated lifestyle hotel is within walking distance of major corporate offices and local attractions.

Part-Time-32 Hours

Job Summary

Our Night Receptionists are responsible for continuing an exceptional customer experience during night hours. You will be a confident and effective communicator, always on the lookout for ways to delight our guests by understanding their purpose for travelling and anticipating their requirements. Under the direction of the Night Manager, you will be responsible for completing end-of-day procedures, and for looking after the safety and security of the hotel.

What are we looking for?

• Previous night receptionist experience, ideally in similar hotel environment
• Natural people skills
• Excellent and effective communicator
• Problem solving and complaint handling skills
• Flexibility and adaptability

Join our Company! Your Benefits include:

• A competitive salary and incentives
• Excellent discounts through our global My Melia Reward programme for you, your family and friends
• A health cash plan to claim money back and access lots of ways to support your physical and mental wellbeing
• Perkbox, with access to 1000s of deals and discounts
• Complimentary gym access to support your physical wellbeing (some restrictions at peak times)
• Lots of opportunities to develop and progress as part of our global family Melia Hotels International
• Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
• An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social!" is one of our values
• Complimentary meals on duty

Because belonging to the great Meliá family is being VIP

You will enjoyMy MeliáRewardswhich is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy theMy MeliáBenefitsprogramme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.