Assistant Front of House Manager

Meliá Hotels International; Manchester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Discounts via My Melia Reward

Health cash plan

Perkbox access

Complimentary gym access

eMelia learning academy (languages)

Diversity & inclusion events

Complimentary meals on duty

Job summary

INNSiDE by Melia Manchester, part of Meliá Hotels International, seeks a Front Office professional to support the Front of House Manager in daily operations and guest room allocations for VIPs and corporate clients.

You will train staff, act as Duty Manager, supervise the reception team, manage room counts for events and overbooking, and ensure accurate billing with finance input. Join a global hospitality family with extensive development opportunities.

Qualifications

• Experience in a branded hotel environment.
• Excellent communication skills.
• Complaint handling skills.
• Experience training and supporting a team.

Responsibilities

• Assist the Front of House Manager in managing the daily operation of the Reception area.
• Control the allocation of guest rooms with emphasis on regular guests, VIPs, and corporate clients.
• Ensure the guest history system is closely monitored, constantly updated and used at all times.
• Act as a Duty Manager, supervising the reception team on duty and awareness of room count, events and overbooking.

Skills

Experience in branded hotel

Excellent communication skills

Complaint handling

Team training & support

Job description

"The world is yours with Meliá"

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Offering a fresh approach to hospitality INNSiDE by Melia Manchester is our 4* lifestyle hotel with close proximity to the cosmopolitan shopping area and business district in Manchester City Centre. Boasting 208 bedrooms, 5 conference rooms, and a wellness suite complete with gym, sauna, and steam room, Innside Manchester is the perfect choice for both stylish business travellers and unique leisure guests.v

Job Summary:

To assist the Front of House Manager in managing the daily operation of the Reception area, controlling the allocation of guest rooms with emphasis on regular guests, VIP’s, and corporate clients, ensuring the guest history system is closely monitored, constantly updated and used at all times.

Duties and responsibilities:

• To ensure all staff are trained and accurate training records are kept
• To act as a Duty Manager, ensuring the reception team on duty are supervised and aware of the room count, special events/functions and any specific room type overbooking.
• To be totally supportive and promote the service culture values to the Reception team enabling them to provide the highest level of service at all times.
• To ensure accurate billing and corrections as directed by the Cluster finance team.

What are we looking for?

• Experience in a branded hotel environment
• Excellent communication skills
• Complaint handling skills
• Experience training and supporting a team

Join our Company! Your Benefits include:

• A competitive salary and incentives
• Excellent discounts through our global My Melia Reward programme for you, your family and friends
• A health cash plan to claim money back and access lots of ways to support your physical and mental wellbeing
• Perkbox, with access to 1000s of deals and discounts
• Complimentary gym access to support your physical wellbeing (some restrictions at peak times)
• Lots of opportunities to develop and progress as part of our global family Melia Hotels International
• Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
• An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as \"We're Social!\" is one of our values
• Complimentary meals on duty

Because belonging to the great Meliá family is being VIP

You will enjoyMy MeliáRewardswhich is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy theMy MeliáBenefitsprogramme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

Compensation: Competitive salary