Receptionist/Admin

NHS; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established healthcare provider is seeking a dedicated receptionist/administrator to join their friendly team. This role involves managing patient interactions, ensuring smooth daily operations, and providing excellent customer care. Ideal candidates will possess strong organizational and communication skills, along with a self-motivated attitude. Join a supportive environment where your contributions will enhance patient experience and team dynamics. If you're passionate about making a difference in healthcare, this part-time position offers a rewarding opportunity to grow within a reputable practice.

Qualifications

• Good people skills and a friendly demeanor are essential.
• Previous experience in a GP or NHS setting is required.

Responsibilities

• Open and close the practice while managing daily operations.
• Greet visitors and handle patient queries professionally.
• Book and manage patient appointments efficiently.

Skills

Organisation Skills

Communication Skills

Customer Care

Team Spirit

Self-Motivation

Tools

Emis Web

Job description

Job summary

We are looking for a receptionist/administrator with good people skills to join our friendly team.

You will need to possess a high level of organisation skills, excellent communication skills, and a good team spirit.

Providing high-quality customer care is an integral part of the role. You should be self-motivated and confident in using your own initiative within the role's limits.

Main duties of the job

• Responsibilities:
• Open and close the practice
• Perform room checks at the end of the day
• Assist with the smooth running of the practice
• Greet all visitors and telephone callers professionally and courteously
• Register new patients
• Call/recall patients on the chronic disease and long-term conditions registers
• Make appointments on Emis Web and submit triages for patients unable to do so
• Handle telephone queries and prescription requests from patients
• File patient records and handle post
• Perform ad hoc tasks as requested by the Practice Manager or partners

About us

Keats Surgery is based in Edmonton, with good travel links by car and public transport.

Our dedicated team includes 2 GPs, 2 nurses, and 8 reception/admin staff.

Details

Date posted: 09 May 2025

Pay scheme: Other

Salary: £12.21 an hour

Contract: Permanent

Working pattern: Part-time

Reference number: A4263-25-0000

Job location

Keats Surgery, Church Street, London, N9 9HJ

Job responsibilities

• Answer telephone calls promptly and deal with enquiries courteously
• Book, cancel, and amend patient appointments
• Oversee the practice's demands and workflow during the day
• Register new patients within the catchment area
• Handle internal and external post
• Scan and action clinical correspondence per GP instructions
• Work independently and as part of a team
• Previous experience is essential
• Be flexible to cover shifts at short notice due to staff holidays or sickness

Person Specification

Experience: Previous experience working within GP/NHS is essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to ensure suitability for the role.

Employer details

Employer name: Keats Surgery

Address: Keats Surgery, Church Street, London, N9 9HJ

Website: https://www.keatssurgery.nhs.uk/