Front Office Manager

Melia Hotels International; Liverpool; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

10% variable annual bonus

Melia Rewards programmes

Medical cash plan

Perkbox discounts

Complimentary meals on duty

Job summary

Innside by Melia Liverpool, part of Meliá Hotels International, seeks an Office Manager to lead Front Office, Front of House and Reservations, ensuring high service standards and consistent brand delivery. You will train teams, maintain cost controls, and drive revenue through guest-centered processes.

The role focuses on staff development, operational efficiency, and achieving budgeted targets in a dynamic hotel setting, with opportunities for growth within the global Melia family.

Qualifications

• Experience leading a Front Office/Reservations team in a branded hotel.
• Proven track record of meeting KPIs and improving quality.
• Experience with a property management system; Opera is a plus.

Responsibilities

• Provide ongoing training for Front Office and Reservations teams.
• Maintain strong inter-department relationships to optimize guest journey.
• Develop staff pool to cover shifts and meet occupancy needs.
• Ensure Front Office goals align with budgeted targets and revenue control.
• Collaborate with Revenue to optimize room sales and rates.
• Monitor payroll costs and staff rotas against forecasted business levels.

Skills

Team management

KPI tracking

Branded hotel experience

Tools

Opera PMS

Job description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Located in the heart of the commercial district on Old Hall Street, Innside by Melia Liverpool is a new 4* lifestyle hotel with 207 bedrooms, 7 conference suites as well as views over Liverpool and the River Mersey at Gino’s 360-degree Sky Bar on the 18th floor. Immersed in art, music, and culture, Liverpool’s newest and most anticipated lifestyle hotel is within walking distance of major corporate offices and local attractions.

Job Summary:

The Office Manager is responsible for the efficient operation of the Front Office, Front of House experience, and Reservations departments. The Front Office Manager will ensure the brand standards are implemented and are consistent across all departments under their remit. Through regular training and coaching, they will promote the Innside service culture with all of our associates, ensuring our INNSiDERs understand and embody our values, and in turn create a unique and engaging guest experience aligned with the INNSiDE lifestyle brand.

Duties and Responsibilities

• To provide continual training and development for employees in all Front office and Reservation in behaviours and procedures.
• To develop a close working affiliation with all departments, colleagues and managers to ensure strong working relationships are met at all times.
• To develop strong working relationships with our customers in order to maximise sales opportunities, enhance their customer journey and generate business for the future.
• To ensure staffing levels are managed correctly within budgeted guidelines and appropriately forecasted to hotel occupancy.
• To develop, maintain and manage a pool of staff who will help cover all eventualities on a rota basis.
• To ensure all Front office goals meet budgeted targets.
• Working closely with revenue, ensure room sales are optimised by helping achieve budgeted occupancy & room rates.
• To ensure billing and control of revenues are maintained and maximised at all times.
• To explore all sales opportunities through up-selling techniques and training of employees.
• To understand & control departmental budgeted & actual payroll costs by allocating labour resources and rotas in line with forecasted business levels.

Requirements

• Experience managing a team in a branded hotel environment.
• Proven record of meeting KPIs and improving quality results.
• Experience with a property management system, Opera is desirable but not essential.

Join our Company! Your Benefits include:

• 10% variable annual bonus scheme
• Excellent discounts through our global My Melia Reward programme for you, your family and friends
• Medical cash plan so you can claim money back for dental and optical appointments
• Perkbox, with access to 1000s of deals and discounts
• Complimentary gym access
• Lots of opportunities to develop and progress as part of our global family Melia Hotels International
• Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
• An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social!" is one of our values
• Complimentary meals on duty

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIPPeople.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.