Night Receptionist

The Imperial London Hotels Limited; Shifnal; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Global employee discount

Free meals on duty

Uniform & dry-cleaning

Workplace pension

Refer a Friend

Employee recognition

Employee awards

Social events

Season Ticket Loan

Family discounts

Nursery scheme

Early Pay

Well-being support

Hospitality Action support

Job summary

Holiday Inn Bloomsbury Hotel is seeking a friendly Night Receptionist to join our Front Office team in London. The role involves check-in/check-out, reservations handling, and promoting our loyalty programme, ensuring guests enjoy an authentic London experience.

The position is 40 hours per week on a 5-out-of-7 rota, with nights, weekends and bank holidays. We offer structured career progression, training and a supportive team in a busy, welcoming hotel.

Qualifications

• Minimum 1 year of experience as Front Office Receptionist or Night Receptionist in a hotel.
• Strong customer service orientation and friendly demeanour.
• Fluent English and professional communication.
• Willingness to work night shifts, weekends and bank holidays.
• Basic IT skills: Outlook, emails, printing, scanning and filing.

Responsibilities

• Manage check-in and check-out with guests.
• Process room reservations, amendments and cancellations.
• Promote the 1837 Guest Loyalty Programme.
• Provide local information and hotel services to guests.
• Maintain a seamless guest experience from arrival to departure.

Skills

Customer service

Team player

Problem solving

Night shift

English proficiency

IT basics

Tools

OPERA PMS

Outlook

Job description

Night Receptionist at Holiday Inn Bloomsbury Hotel

40 hours (5 out of 7 days weekly rota)

Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? Do you want to work in a unique, family-run hotel? If so, we’d love to hear from you!

We’re looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.

Why Join Us?

This is a great opportunity to enhance your experience in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager/Assistant Night Manager, Night Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.

No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.

Based on our newly acquired and refurbished IHG Brand, Holiday Inn Bloomsbury Hotel with 316 rooms. It’s a lively place to be, offering a ground floor coffee bar, atmospheric Irish pub and 14 event spaces that can accommodate up to 300 people.

What We’re Looking For

• 1 Year of Experience as a Front Office Receptionist / Night Receptionist in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem-solving abilities
• Flexibility to work a varied shift pattern: night shifts including weekends and bank holidays
• Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
• Professional proficiency in English
• Team-oriented attitude
• Happy to work in a fast-paced environment

Desirable (not essential but a plus!)

• Proficiency in multiple languages
• Proficiency in OPERA (PMS System)

What You Will Get In Return

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £25
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action

About Us

You can explore additional benefits here:

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter,