Guest Experience Host

Imperial London Hotels; City Of London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Training Academy

Holiday Purchase Scheme

Uniform dry-cleaning

Interest-free Season Ticket Loan

Workplace Pension

Team member discount

Discounts at Blooms Café

Job summary

The Imperial Hotel in Bloomsbury, London, is seeking a Guest Experience Host to elevate every moment of a guest’s stay. You will greet arrivals, assist with luggage and guide guests through the check-in experience.

As a warm, proactive ambassador, you’ll provide local recommendations, coordinate with reception and housekeeping, and ensure a smooth, personalized lobby experience in a 4*+ setting. Grow with our team in a thoughtful hospitality culture.

Qualifications

• Experience in a 4*+ guest-facing hospitality role.
• Clear communicational skills and friendly demeanor.
• Ability to handle luggage safely and professionally.

Responsibilities

• Greet guests warmly on arrival and assist with luggage.
• Escort guests to rooms and provide facility introductions.
• Offer knowledgeable local advice on attractions and transport.
• Support guests throughout their stay with prompt responses.
• Coordinate with Reception, Concierge and Housekeeping.
• Monitor luggage storage and handle deliveries to rooms.
• Assist with taxis and transport arrangements.
• Support group arrivals and departures with clear communication.
• Deliver service reflecting the warm, elevated tone of Imperial London Hotels.

Skills

Guest service

Communication

English level B2

Luggage handling

Job description

Guest Experience Host - The Imperial Hotel

Location: Bloomsbury, London

40 hours (5 Days out of 7 Days weekly rota)

About Us:

We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team. This summer, we opened the doors to our fully re-imagined hotel, The Imperial a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and 'Arcus’ the new destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London

About the Role:

We’re looking for experienced, proactive and guest‑obsessed Guest Experience Host to elevate every moment of a guest’s stay. You’ll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.

WhatYou’llBe Doing:

• Greet guests warmly on arrival, offering assistance with luggage and guiding them through the check‑in experience.
• Escort guests to their rooms when required, providing a brief introduction to hotel facilities.
• Offer knowledgeable, friendly advice on local attractions, transport and hotel amenities.
• Support guests throughout their stay, responding to requests promptly and professionally.
• Assist with managing guest flow during busy periods, ensuring a smooth and efficient experience.
• Coordinate with Reception, Concierge and Housekeeping to support seamless guest service.
• Monitor and manage luggage storage, ensuring items are labelled, secure and handled with care.
• Safely handle guest luggage, ensuring prompt delivery to rooms and collection on departure.
• Assist with taxis, ride‑share services and transport arrangements.
• Support group arrivals and departures, ensuring organisation and clear communication.
• Deliver service that reflects the warm, relaxed and elevated tone of Imperial London Hotels.
• Anticipate guest needs and offer proactive assistance.
• Uphold all health, safety and security procedures.

Who You Are:

• Previous experienced in a 4*+ guest facing hospitality role with strong communication skills
• Warm, confident and naturally guest‑focused
• Comfortable handling luggage safely and professionally
• A calm organiser with great attention to detail
• Able to communicate clearly in English to CEFR B2 level
• Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties

What’s In It for You:

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academyprogrammes,apprenticeshipsand supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• WorkplacePension
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILHF&Boutlets
• Discounted drinks at Blooms Café
• Employee‑funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailersSalary sacrifice schemes including nursery care,cycle towork, and technology
• Access to mental health first‑aiders, wellbeingsupportand the Employee AssistanceProgramme

Ready to Shape Memorable Arrivals and Departures?

If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we’d be delighted to hear from you!