Night Receptionist

Hyatt Regency; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Complimentary hotel nights

Discounted hotel stays

Free meals on duty

Staff dining discount

Uniform provided

EAP and Headspace access

Job summary

Hyatt Regency London Blackfriars is seeking a Night Receptionist to oversee the Front Office during the night shift, delivering exceptional service and a smooth check-in/check-out experience for guests in central London.

You will complete nightly audit procedures, maintain a safe environment, and collaborate with all hotel departments to ensure seamless operations. Previous front office experience is desirable, with a focus on professionalism and guest satisfaction.

Qualifications

• Previous experience in a hotel front office is desirable.
• Excellent communication and organisational skills.
• Ability to work independently at night.

Responsibilities

• Oversee and ensure the smooth running of the Front Office during the night shift, delivering exceptional service and creating memorable experiences for all guests.
• Provide a warm, professional, and efficient check-in and check-out experience while handling guest enquiries and requests promptly.
• Complete all night audit procedures accurately, ensuring daily financial transactions are reconciled and reported.
• Maintain a safe and secure environment for guests and colleagues by conducting regular security checks and responding to incidents appropriately.
• Build positive working relationships with all hotel departments to ensure seamless communication and operational efficiency.
• Lead by example during the night shift, fostering a positive and collaborative atmosphere while supporting colleagues when required.
• Identify opportunities to improve guest satisfaction and operational processes, bringing innovative ideas and solutions to the role.
• Prepare detailed handover reports and communicate key information to the daytime team to ensure continuity of service.

Job description

Organization- Hyatt Regency London Blackfriars

Night Receptionist

About Hyatt Regency London Blackfriars

Hyatt Regency London Blackfriars is located next to Blackfriars Station in the heart of the City of London, within walking distance of St Paul’s Cathedral, Tate Modern and the South Bank. This Grade II listed five-star hotel stands on the historic site of King Henry VIII’s Bridewell Palace and features 205 stylish guestrooms and suites along with versatile meeting and event spaces. Dining experiences include NYnLON, a sophisticated yet relaxed bistro bringing the flavours of New York dining culture to London with East Coast classics and seasonal produce, and Leaf and Cane, a vibrant late night bar with live sports screenings, karaoke nights, a dynamic calendar of social events, premium beers and a lively social atmosphere.

Colleagues have the opportunity to work in a distinctive historic setting while welcoming both international business travellers and leisure guests to central London.

Duties and responsibilities of the Night Receptionist:

• Oversee and ensure the smooth running of the Front Office during the night shift, delivering exceptional service and creating memorable experiences for all guests.
• Provide a warm, professional, and efficient check-in and check-out experience while handling guest enquiries and requests promptly.
• Complete all night audit procedures accurately, ensuring daily financial transactions are reconciled and reported.
• Maintain a safe and secure environment for guests and colleagues by conducting regular security checks and responding to incidents appropriately.
• Build positive working relationships with all hotel departments to ensure seamless communication and operational efficiency.
• Lead by example during the night shift, fostering a positive and collaborative atmosphere while supporting colleagues when required.
• Identify opportunities to improve guest satisfaction and operational processes, bringing innovative ideas and solutions to the role.
• Prepare detailed handover reports and communicate key information to the daytime team to ensure continuity of service.

About You

You are a passionate hospitality professional who enjoys delivering outstanding guest experiences and thrives in a customer-focused environment. You have excellent communication and organisational skills, with the ability to remain calm and professional when working independently at night. A natural problem-solver, you take pride in maintaining high standards of service, safety, and attention to detail. Previous experience in a hotel front office role is desirable, but a positive attitude and commitment to exceptional guest service are essential.

Benefits you will enjoy as a Night Receptionist

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.