Night Receptionist

Park Plaza; Greater London; On-site; GBP 38,711,000 - 45,461,000; Full time

Benefits offered by this job

30 days holiday

Discounted rooms

50% F&B discount

Two free meals

Wagestream access

Refer a Friend £750

BenefitHub

Vitality at work

Ride to Work

Season ticket loans

EAP access

Rotas 2 weeks in advance

Uniforms provided

Staff events

Pension plan

Award-winning training

Job summary

Park Plaza is seeking a Night Receptionist to deliver exceptional guest experiences during the night shift. You will be the first and last face guests see, ensuring smooth check-ins and thoughtful responses to requests in a friendly, professional manner.

The role emphasizes strong English communication, engaging with guests, and a collaborative approach with the hotel team to maintain high standards and seamless service around the clock.

Qualifications

• Excellent interpersonal and communication skills.
• Experience in guest-facing roles is a plus.
• Ability to connect with guests and provide a warm welcome.

Responsibilities

• Provide front-of-house service as the first and last point of contact for guests.
• Handle guest requests promptly, politely and with a caring attitude.
• Maintain a professional appearance and assist with shift duties as needed.

Skills

Interpersonal skills

Customer service

English communication

Teamwork

Job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Night Receptionist, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time. As a Night Receptionist, You Will Receive

• Salary: £13.54per hour plus incentive
• 30 days of holiday per year – including bank holidays, increasing with years of service
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in
• Access to 40% of your pay before payday through Wagestream
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

The Ideal Candidate For The Night Receptionist Role Will

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience in a customer-facing role or as a Receptionist/Night Receptionist in the hospitality sector
• Be available to work on a 4 on/3 off shift pattern (10-hour shifts)

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.