Night Guest Service Host

Allscreens Nationwide Ltd; Greater London; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Discounted room rates

50% F&B discount

30 days holiday

Two free meals per day

Wagestream access

Friend referral £750

BenefitHub

Vitality at work

Ride to Work

Travel season ticket loans

EAP 24/7

Uniforms provided

Staff parties

Job summary

Park Plaza in London is seeking a Night Guest Services Host/ess to be the first and last point of contact for guests, delivering warm, efficient service.

The role focuses on handling requests promptly, communicating clearly in English, and upholding Park Plaza values across shifts. Benefits include room discounts, meals, holiday entitlement, Wagestream access, and staff events. Rotation and uniform are provided, with potential career development opportunities.

Qualifications

• Excellent interpersonal skills and the ability to connect with others.
• Strong English communication and customer service awareness.
• Previous Switchboard Operator or Guest Services experience preferred.

Responsibilities

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience as a Switchboard Operator or Guest Services Host/ess

Skills

Interpersonal skills

English communication

Guest services

Customer service

Job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our

Night Guest Services Host/ess

you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As a

Night Guest Services Host/ess, you will receive:

Salary: £13.15 per hour plus incentives

• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Start with 30 days holiday per year - incl bank holidays
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for the

Night Guest Services Host/ess role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience as a

Switchboard Operator or Guest Services Host/ess

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.