Receptionist

PPHE Hotel Group; Greater London; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

30 days holiday

Hotel room discounts

F&B discounts

Two free meals daily

Uniform provided

Employee benefits

Job summary

Park Plaza Westminster Bridge London is seeking a Receptionist to warmly greet guests and provide outstanding service. You will be the first and last point of contact, ensuring a helpful, professional and memorable guest experience.

The role offers £13.15 per hour plus incentives, 30 days of holiday, generous staff discounts on rooms and F&B, two free meals daily, uniform provided and access to extra employee benefits.

Qualifications

• Excellent interpersonal skills and ability to connect with guests.
• Prompt, helpful, polite and caring attitude.
• Good command of English and strong communication skills.
• Experience in a customer-facing role in hospitality.

Responsibilities

• Be the first and last person guests see, delivering great service.
• Connect with guests, handle requests promptly and politely.
• Communicate clearly in English and uphold guest care.

Skills

Interpersonal skills

Communication skills

English proficiency

Customer-facing experience

Job description

Location: Park Plaza Westminster Bridge London, United Kingdom

Salary: £13.15 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As ourReceptionist,you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As aReceptionist,you will receive:

• Salary:£13.15 per hour plus incentive
• 30 days of holiday per year – including bank holidays, increasing with years of service
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in
• Access to 40% of your pay before payday through Wagestream
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for the Receptionist role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience in a customer-facing role or as aReceptionistin the hospitality sector

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.