Night Receptionist

Reception; Greater London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday including 8 public hol

Pension scheme

Refer a friend bonus £500

Dental & health cover with HSF

Travel & Food discounts for staff

Online learning platform

Job summary

Meliá White House is looking for a Night Receptionist to warmly welcome guests, check them in/out, and contribute to a smooth hotel operation in London. The role requires strong customer service, OPERA knowledge, and a professional, proactive approach.

Responsibilities include upselling to maximise occupancy, managing payments, and handling guest inquiries with courtesy. Eligibility to work in the UK is essential, with competitive salary and benefits offered.

Qualifications

• OPERA knowledge is preferred.
• Fluency in English is required; additional Spanish would be beneficial.
• Prior experience in a similar role is requested.

Responsibilities

• Observe all security, health and safety regulations.
• Ensure guests are welcomed and checked in warmly and professionally, addressing them by name when possible.
• Proactively upsell and cross-sell to maximise occupancy and revenue.
• Adhere to hotel credit policies and seek guidance from leaders when necessary.
• File new arrival registrations after updating information; process dockets from Restaurant/Bar/Room Service.
• Close City Ledgers and third-party payments for the next day departures.
• Handle guest complaints and escalate to a senior team member when needed.

Skills

OPERA knowledge

Fluency in English

Spanish beneficial

Prior experience in similar role

Job description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

About Meliá White House Hotel NW1 3UP

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

• Salary package: £29280plus service charge
• Hotel discounts
• Health cash back plan
• Meals on duty
• Pension scheme
• Loyalty rewards andreferralbonuses
• many more

Night Receptionist

Responsibilities will include, but are not limited to:

• Observe all security, health and safety regulations.
• Ensure that all guests are welcomed and checked-in into the hotel in a warm, genuine & professional manner & when possible, addressed by their name. To be fully conversant with check-out procedures in an informative & helpful manner.
• Beware of the current hotel availability and propose up-sell and cross-sell whenever it is possible, to maximise room occupancy and hotel revenue.
• Adhere to all hotel credit policies, taking care with payments and seeking support from the departmental leaders when necessary.
• File all new arrival registration cards after updating all the relevant information
• File all dockets from Restaurant/Bar/Room Service.
• Close all City Ledgers and third party payments for the next day departures.
• To deal with all guest complaints and if necessary seek assistance of a more senior team member.

What we are looking for?

• OPERA knowledge
• Fluency in English and additional Spanish would be beneficial
• Prior experience in a similar role

The successful candidate must already have eligibility to work in the UK.

Because belonging to the great Meliá family is being VIP

• Competitive Salary
• Holidays: 28 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Career growth:fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,VIPPeople.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be “Very Inspiring People”, follow us on:

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