Night Manager - Front Office

Reception; City of Westminster; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive package

Global career opportunities

Hotel discounts for you and family

Health cash plan

Company pension

Loyalty rewards

29 days holiday

E-learning platform

Career growth

Perks at Work

Meals on duty

Job summary

Meliá London is seeking a Night Manager to lead the hotel's night operations, ensuring seamless service, accurate reporting and strong guest satisfaction. You will head the night team, manage the night‑time duties, and maintain security and financial controls during the night shift.

Reporting to the Reception Manager, you will collaborate with front desk and other departments to ensure smooth check-in/out, handle guest inquiries and oversee overnight operations across the property in a dynamic

Qualifications

• Experience in Front Office or Night Management within a hotel environment.
• Knowledge of hotel operations, night audit and Duty Management procedures.
• Ability to lead and supervise teams effectively.
• Strong guest service skills and problem-solving.
• Excellent organisational skills and attention to detail.
• Understanding of financial controls and reporting processes.
• Knowledge of health & safety, fire safety and security procedures.
• Confident decision-maker who can work independently.
• Strong communication and cross-department collaboration.
• Willingness to work overnight shifts.

Responsibilities

• Oversee the hotel during night operations ensuring smooth, efficient service.
• Act as Duty Manager and night-time senior on duty.
• Ensure night audit reports and system processes are completed accurately and on time.
• Supervise the night team and coordinate with occupancy, events, priorities.
• Deliver excellent guest service and resolve complaints promptly.
• Support front desk for smooth check-in and check-out.
• Maintain safety, health, fire, and licensing compliance.
• Maintain accurate incident logs and operational updates.
• Ensure effective day-to-night handovers.

Skills

Night Management

Team leadership

Guest service

Front Office

Problem solving

Communication

Organisational skills

Financial controls

Safety procedures

Decision making

Job description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive and passionate family.

Night Manager

Department: Night Reception
Location: London, UK
Reports to: Reception Manager / Front of House Manager
Direct Reports: Assistant Night Manager, Night Porters, Night Receptionist
Package: Competitive package, plus service charge

What’s in it for you?

• Competitive compensation package
• Global career opportunities across 350+ hotels
• Hotel discounts for you, your friends &family worldwide
• Health medical cash plan
• Company pension scheme
• Loyalty rewards & refer-a-friend bonus
• 29 days’ holiday including bank holidays
• Unlimited access to Meliá’s global e-learning platform
• Career growth within a global hospitality brand
• High‑street savings through Perks at Work
• Meals on duty

Mission

As Night Manager, you will ensure full management supervision of the hotel during night hours, maintaining seamless operations, accurate reporting and exceptional guest service. You will lead the night team, ensuring all procedures, security standards and financial controls are followed, while acting as the senior decision‑maker in the absence of senior management.

Key Responsibilities

• Oversee the hotel during night operations, ensuring smooth and efficient service at all times
• Act as Duty Manager, taking full responsibility for the hotel overnight
• Ensure all night audit reports and system processes are completed accurately and on timeSupervise and support the night team, ensuring awareness of occupancy levels, events and operational priorities
• Deliver excellent guest service, handling queries and resolving complaints efficiently
• Support the front desk team to ensure smooth check‑in and check‑out processes
• Maintain a safe and secure environment, ensuring compliance with health & safety, fire and licensing regulations
• Monitor and enforce financial procedures, including credit control, allowances and adjustments
• Ensure effective communication and handover between day and night teams
• Maintain accurate logs of incidents, actions and operational updates

What we’re looking for

• Experience in Front Office or Night Management within a hotel environment
• Strong knowledge of hotel operations, night audit and Duty Management procedures
• Proven ability to lead and supervise teams effectively
• Strong guest service skills with experience handling complaints and problem-solving
• Excellent organisational skills and attention to detail
• Good understanding of financial controls and reporting processes
• Knowledge of health & safety, fire safety and security procedures
• Confident decision‑maker with the ability to work independently
• Strong communication skills and ability to work across departments
• Flexibility to work overnight shifts

Because belonging to the great Meliá family is being VIP

At Meliá, our people are the heart of everything we do. Whether you’re stepping into leadership or continuing to grow your expertise, you’ll be part of a culture defined by respect, collaboration, and passion. From our newest talents to our most experienced professionals, we are all Very Inspiring People — and that includes you.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and help build a responsible present and a sustainable future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

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