Night Receptionist

The Sirius Hotel Group Ltd; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Online Learning Hub

Wellbeing programme

Employee assistance programme

Cycle to work scheme

Free overnight stay

Discounted rates

Perkbox membership

Refer a friend £100

Milestone rewards

Salary sacrifice

Weekly fruit baskets

Job summary

The Resident Soho is seeking a dedicated Night Receptionist to join our London hotel team. You will be the first point of contact for arrivals and departures, delivering warm, personalised service and ensuring smooth front desk operations throughout the night.

With a focus on creating memorable guest experiences, you will manage guest requests promptly, handle administrative tasks, and collaborate with the team to maintain our high standards of hospitality at The Resident Soho.

Qualifications

• Live in the UK with right to work
• Experience in guest service environments
• Excellent communication skills and IT literacy

Responsibilities

• Deliver exceptional guest experiences throughout the guest journey
• Greet guests and manage front desk tasks
• Handle guest requests promptly in line with hotel policies

Skills

Great communication

Friendly service

Problem solving

Team player

Can-do attitude

Positive mindset

Adaptable

IT skills

Tools

PMS software

Job description

The Resident is an innovative brand of city centre hotels in London and Liverpool. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city.

Reputation is at the centre of everything we do, our hotels have an impressive track record for guest satisfaction, being in the top 5% on TripAdvisor!

We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus.

We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations who voluntarily choose to pay the real Living Wage because we believe that a hard day’s work deserves a fair day’s pay.

As a Night Receptionist at The Resident Soho:

• you will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals.
• you will provide excellent guest service throughout the hotel and to efficiently process administration of the front desk tasks,?being the first point of contact for arrivals, departures and guest interaction.
• You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotel’s policies.

As our next Night Receptionist, you will:

• Have great communication skills
• Have a friendly & professional service style
• Be a problem solver with a can-do attitude
• Be a team player with the ability to work independently
• Be motivated, positive and eager to learn
• Be flexible and adaptable with the ability to prioritise
• Have good IT skills
• Ideally have experience in a guest service environment

Why work for us as a Night Receptionist?

We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members’ wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work

• Competitive Salary and Annual Salary Reviews
• Bonus Incentives
• Online Learning Hub with fully bespoke L&D Programme
• Wellbeing Programme supporting mental, physical and financial health
• Employee Assistance Programme
• Cycle to Work Scheme
• Free overnight stay for new team members
• Discounted rates for yourself, friends & family at our hotels
• Freebies and Discounts with free membership to Perkbox
• Refer a Friend Bonus of £100
• Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
• Online Community to share news and celebrate successes
• Salary Sacrifice
• Weekly fruit baskets for the whole team
• And many more…!

Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.