Night Receptionist Permanent – Full Time

Imperial Hotels London; Bedford; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

28 days holiday

Training Academy programmes

Uniform dry-cleaning

Season Ticket Loan

Hotel discounts

Discounts with Bloomsbury retailers

Early Pay access

Nursery care options

Lifestyle and wellbeing perks

Job summary

Imperial London Family of Hotels is seeking a warm Night Receptionist to join our Front Office team in Bloomsbury, London, at the Bedford Hotel (184 rooms). You will ensure seamless guest experiences from check-in to check-out, handling reservations, amendments and cancellations while promoting our loyalty programme.

We offer structured career progression from Receptionist to Front Office Manager with dedicated training from day one, plus a range of staff benefits.

Qualifications

• 1 year of experience as Front Office Receptionist or Night Receptionist in a hotel.
• Fluent English.
• Customer-friendly and proactive.
• Willing to work night shifts including weekends/bank holidays.

Responsibilities

• Handle check-ins and check-outs for guests.
• Manage room reservations and amendments/cancellations.
• Promote the 1837 Guest Loyalty Programme and upsell hotel services.
• Provide expert knowledge of hotel services and local attractions to guests.

Skills

Customer service

Front desk

Night shifts

English proficiency

Team player

Tools

Outlook

MS Office

Job description

Do you love meeting new people and sparking conversations?

Are you a friendly and organised team player with a knack for making others feel at ease?

Do you want to work in a unique, family-run hotel?

If so, we’d love to hear from you!

We’re looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.

Why Join Us?

This is a great opportunity to enhance your experienced in front office operations, we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager/Assistant Night Manager, Night Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to thrive and progress in your role.

No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team.

Based in Bloomsbury, you'll be in the heart of London, working at Bedford Hotel, with 184 rooms. It’s a magical place to be, offering a ground-floor restaurant bar, a secret garden and two naturally designed event spaces.

What we’re looking for:

• 1 Year of Experience as a Front Office Receptionist / Night Receptionist in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem-solving abilities
• Flexibility to work a varied shift pattern: night shifts including weekends and bank holidays
• Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
• Professional proficiency in English
• Team-oriented attitude
• Happy to work in a fast-paced environment

Desirable (not essential but a plus!):

• Proficiency in multiple languages
• Proficiency in OPERA (PMS System)

What you will get in return

• 28 days holiday, rising to 33 with length of service (including bank holidays)
• Access to ILH Training Academyprogrammes,apprenticeshipsand supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Team Member flat rate and 50% friends and family hotel discount
• 50% discount across ILHF&Boutlets
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care,cycle towork, and technology
• Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

About Us:

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!