Receptionist

Edwardian Group; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Complimentary hot meals

Recommend a Friend £500

Annual complimentary night stays

Preferential accommodation rates

Discount platform access

Pension auto enrolment

Job summary

The Londoner is a chic, super-boutique hotel in Leicester Square seeking a Receptionist to join our Front of House team. You will manage check-ins/outs, guest queries, and admin tasks with a focus on personalizing service and ensuring returning guests feel valued.

Ideal candidates have hotel reception experience in 4- to 5-star settings, strong English, and familiarity with Opera, Office 365, Salesforce, and Review Pro. Excellent career progression awaits in this landmark London hotel.

Qualifications

• Previous hotel reception experience is required, ideally in 4- or 5-star operations.
• Excellent attention to detail and customer service skills.
• Impeccable command of the English language, written and spoken.

Responsibilities

• Handle all aspects of the guest journey during check-in and check-out.
• Process cash payments and manage a guest float per company standards.
• Respond to guest communications professionally with personalised service.
• Assist with daily admin tasks within the department.
• Anticipate guest needs and promote hotel amenities and outlets.
• Gather guest information to update the guest database for personalised service.

Tools

Opera

Office 365

Salesforce

Review Pro

Job description

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition . A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors . Situated in the heart of Leicester Square, where the four corners of the city meet . We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards . Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel .

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture .

An exciting opportunity to join our Front of House team at our stunning super-boutique hotel, The Londoner as a Receptionist. This role offers forward career progression for the right candidates.

Overview:

• An amazing opportunity to join the Front of House Team at The Londoner Hotel as a Receptionist.
• You will handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check outs, rooming and providing general London knowledge.
• You will handle cash payments and a float in accordance with the company standards.
• You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
• You will assist with the daily completion of admin tasks within the department.
• You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests. You well ensure hotel amenities and outlets are promoted and will arrange in house services as required.
• You will ensure that information is gather about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.

About You:

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Company Benefits:

• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• R ecommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme