Night Receptionist

Brown's Hotel; City of Westminster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel rates

Food & beverage discounts

Spa discounts

Meals on duty

Learning & development

Social events

Pension scheme

Season ticket loan

Employee assistance programme

Job summary

Brown's Hotel in London seeks a Night Receptionist to join its prestigious five-star team. The role features a 4 on, 4 off schedule with 12-hour shifts, working alongside the Night Manager to manage overnight operations, check-ins/outs, guest requests, and the night audit.

Ideal candidates demonstrate strong communication, organisational, and multitasking abilities, with prior experience preferred. The hotel supports growth as a front office expert within a collaborative team.

Qualifications

• Commitment to delivering outstanding personalised 5-star service.
• Clear, confident communication with guests and colleagues.
• Strong organisational and multitasking skills for night shifts.
• Calm, professional demeanor under pressure in a busy hotel environment.

Responsibilities

• Handle check-ins and check-outs during the night shift.
• Provide exceptional service and address guest requests promptly.
• Assist with the night audit with accuracy and efficiency.
• Collaborate with Night Manager and team to ensure smooth operations.

Skills

5-Star service

Strong communication

Organisational skills

Multitasking

Calm professionalism

Team collaboration

Job description

Our hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality. Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your key responsibilities

Join Rocco Forte Hotels as a NightReceptionist and become part of our prestigious five-star team.

Shift Pattern: 4 on, 4 off (12-hour shifts)

You will work alongside the Night Manager to ensure smooth overnight operations, providing exceptional service, handling check-ins and check-outs, managing guest requests and cash, and completing the night audit.

With excellent communication, organisational, and multitasking skills, you will build lasting relationships with guests and thrive in a collaborative team environment. Previous experience in a similar role is preferred, and we will support your growth as a front office expert.

As a valued member of the Rocco Forte family, you will:

• Deliver outstanding service, ensuring guests feel welcomed and well cared for throughout their stay.

• Manage check-ins and check-outs, address guest requests, and complete the night audit with accuracy and efficiency.

• Maintain a calm and professional approach, even in busy or challenging situations.

• Collaborate with the Night Manager and team to ensure smooth operations and guest satisfaction.

• Build strong rapport with guests, personalising their experience and resolving any issues promptly.

• Take ownership of your role, contributing to a positive and supportive team environment.

Your dedication and pride in your work will make you an essential part of the Rocco Forte family.

As a valued member of the Rocco Forte family, you will:

• Deliver outstanding service, ensuring guests feel welcomed and well cared for throughout their stay.

• Manage check-ins and check-outs, address guest requests, and complete the night audit with accuracy and efficiency.

• Maintain a calm and professional approach, even in busy or challenging situations.

• Collaborate with the Night Manager and team to ensure smooth operations and guest satisfaction.

• Build strong rapport with guests, personalising their experience and resolving any issues promptly.

• Take ownership of your role, contributing to a positive and supportive team environment.

Your dedication and pride in your work will make you an essential part of the Rocco Forte family.

Who We Are Looking For

We are seeking enthusiastic and dedicated individuals with a passion for providing exceptional service and celebrating the individuality of our hotels and guests. As a Receptionist, we are looking for team members who bring:

• A commitment to delivering outstanding, personalised 5-star service, ensuring each guest feels valued.

• Strong communication and organisational skills, with the ability to multitask effectively during the night shift.

• A calm, professional, and approachable demeanour, even under pressure.

• The ability to work independently and as part of a team, collaborating seamlessly with night managers and colleagues.

• A proactive attitude to anticipate guest needs and resolve any issues promptly.

• Previous experience in a similar role is a plus, but a passion for hospitality and a keen willingness to learn is essential.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night

• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products

• Extensive learning and development opportunities

• Meals on duty

• Social activities and events

• Recognition programs & Annual awards

• Pension Scheme

• Season Ticket Loan / Cycle to Work Scheme

• Employee Assistance Programme