In Room Dining - Waiter / Waitress

Rocco Forte Hotels Group; Greater London; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Discounted hotel rates

50% F&B discount

Spa discount 25%

Meals on duty

Social activities and events

Annual awards

Pension Scheme

Season Ticket Loan / Cycle to Work

Employee Assistance Programme

Job summary

Brown's Hotel, part of the Rocco Forte Hotels group, is London’s first hotel with a rich history and Mayfair location. We seek a Waiter/Waitress to join our In Room Dining team, delivering exceptional service to guests in-room and working with supervisors to exceed expectations.

You will bring 5-star service, a positive attitude, and a keen eye for detail, contributing to a fast-paced yet refined dining environment with opportunities for growth within the Rocco Forte family.

Qualifications

• Genuine passion for delivering exceptional, unrivalled 5-star service.
• Positive attitude and willingness to learn, adapt and grow in hospitality.
• Enthusiasm and a strong work ethic.
• The ability to work in a fast-paced environment and handle multiple tasks.
• The ability to create personalized, memorable experiences and build relationships.
• Independence while collaborating effectively within teams and across departments.
• A commitment to maintaining high standards of hygiene, health and safety.

Responsibilities

• Deliver exceptional service to guests enjoying luxury dining in rooms.
• Work closely with the assistant manager and supervisors to meet guest expectations.
• Provide discreet, high-quality service in a fast-paced setting.

Skills

5-star service

Hospitality learning

Strong work ethic

Multi-tasking

Personalized service

Team collaboration

Hygiene standards

Job description

Our hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your key responsibilities

Rocco Forte Hotels is seeking a Waiter/Waitress to join our In Room Dining team. You will deliver exceptional service to guests enjoying luxury dining in the comfort of their rooms, working closely with the assistant manager and supervisors to meet high guest expectations. With a passion for fine food and wine, you'll be confident, adaptable, and well-presented, providing discrete, high-quality service in a fast-paced environment. Your efficiency, ability to learn quickly, and commitment to excellence will be key to your success, with opportunities for career development within the Rocco Forte family.

As a valued part of the Forte family, you will:

• Tailor your approach to achieve high-quality results and exceed expectations.

• Deliver discreet, understated, and timely service, always going the extra mile to ensure satisfaction.

• Taking ownership of your role, performing with excellence in line with departmental standards.

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.

• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.

• Enthusiasm and a strong work ethic.

• The ability to work in a fast-paced environment & handling multiple tasks.

• The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members

• Independence while collaborating effectively within teams and across departments.

• A commitment to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night

• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products

• Extensive learning and development opportunities

• Meals on duty

• Social activities and events

• Recognition programs & Annual awards

• Pension Scheme

• Season Ticket Loan / Cycle to Work Scheme

• Employee Assistance Programme