Room Attendant

Brown's Hotel, a Rocco Forte Hotel; Greater London; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Discounted hotel rates

F&B discount

Spa discount

Meals on duty

Training and development

Job summary

Brown's Hotel in London’s Mayfair is seeking dedicated housekeeping team members to ensure the immaculate preparation of our beautiful hotel rooms and maintain the high standards of comfort guests expect from the Rocco Forte name.

Joining the housekeeping department, you will thrive in a role that values attention to detail, teamwork, and guest-centric service, while enjoying perks within a historic luxury setting.

Qualifications

• Clean and maintain rooms to the highest standards.
• Restock supplies and ensure amenities are in place.
• Respond promptly and courteously to guest requests.
• Maintain cleanliness and organization in assigned areas.
• Report maintenance issues or damages to management.
• Uphold hygiene and safety standards at all times.

Responsibilities

• The immaculate preparation of our hotel rooms as part of the housekeeping department.
• Ensure guests experience high levels of comfort and quality.
• Work independently or as part of a team with confidence and sensitivity.

Job description

Our Hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.

Your Key Responsibilities

You will be responsible for the immaculate preparation of our beautiful hotel rooms. Joining the dedicated housekeeping department, you will be integral in ensuring our guests experience the high levels of comfort and quality they expect from the Rocco Forte name.

Your exacting standards and natural flair — a sparkling mirror here, a perfectly placed cushion there — will ensure our guests feel relaxed and pampered from the moment they step into their room. While happy working alone, you’ll also thrive as part of a team, communicating with colleagues with confidence and sensitivity.

• Clean and maintain rooms to the highest standards.
• Restock supplies and ensure amenities are in place.
• Respond promptly and courteously to guest requests.
• Maintain cleanliness and organization in assigned areas.
• Report maintenance issues or damages to management.
• Uphold hygiene and safety standards at all times.

As a valued part of the Forte family, you will:

• Clean and maintain rooms to the highest standards.
• Restock supplies and ensure amenities are in place.
• Respond promptly and courteously to guest requests.
• Maintain cleanliness and organization in assigned areas.
• Report maintenance issues or damages to management.
• Uphold hygiene and safety standards at all times.

Who We Are Looking For

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
• Enthusiasm and a strong work ethic.
• The ability to work in a fast-paced environment & handling multiple tasks.
• The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members
• Independence while collaborating effectively within teams and across departments.
• A commitment to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
• Extensive learning and development opportunities
• Meals on duty
• Social activities and events
• Recognition programs & Annual awards
• Gym Membership Discounts
• Enhanced Maternity & Paternity Pay
• Pension Scheme
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme