Evening Room Attendant

Brown's Hotel, a Rocco Forte Hotel; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Discounted rates

Meal on duty

Training & development

Gym discounts

Pension scheme

Season ticket loan

Job summary

Brown's Hotel in London’s Mayfair is seeking an Evening Room Attendant to uphold our 5-star service standards. You will clean and prepare guest rooms, restock amenities, and respond to guest requests with warmth and discretion, ensuring every detail reflects luxury and comfort.

Qualifications

• Passion for delivering exceptional, unrivalled 5-star service.
• Positive attitude with willingness to learn and grow.
• Ability to work in a fast-paced environment while maintaining standards.

Responsibilities

• Clean and maintain hotel rooms to the highest standards.
• Restock supplies and ensure amenities are in place.
• Respond promptly and courteously to guest requests.
• Maintain cleanliness and organization in assigned areas.
• Report maintenance issues or damages to management.
• Uphold hygiene and safety standards at all times.

Skills

5-star service

Positive attitude

Teamwork

Fast-paced

Attention to detail

Hygiene safety

Job description

Our Hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality. Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Our Hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality. Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your Key Responsibilities

Join our dedicated Housekeeping team and play a vital role in maintaining the immaculate presentation of our beautiful hotel rooms. As an Evening Room Attendant, you will help ensure our guests experience the exceptional comfort and attention to detail synonymous with the Rocco Forte name. With your impeccable standards and eye for perfection — from a flawlessly made bed to a sparkling mirror — you’ll create an atmosphere of calm and luxury that allows our guests to truly relax. You’ll take pride in working independently while also contributing to a supportive, professional team, communicating with warmth, confidence, and discretion. As a valued part of the Forte family, you will:

• Clean and maintain rooms to the highest standards.
• Restock supplies and ensure amenities are in place.
• Respond promptly and courteously to guest requests.
• Maintain cleanliness and organization in assigned areas.
• Report maintenance issues or damages to management.
• Uphold hygiene and safety standards at all times.

Who We Are Looking For

We are seeking enthusiastic and dedicated individual who is passionate about celebrating the individuality of our hotels and guests. We are looking for a team member who brings:

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
• Enthusiasm and a strong work ethic.
• The ability to work in a fast-paced environment & handling multiple tasks.
• The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members
• Independence while collaborating effectively within teams and across departments.
• A commitment to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

• Discounted rates across our collection of iconic hotels - £25/€30 per night
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
• Extensive learning and development opportunities
• Meals on duty
• Social activities and events
• Recognition programs & Annual awards
• Gym Membership Discounts
• Enhanced Maternity & Paternity Pay
• Pension Scheme
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme

Ready to take your next step in your career?