Night Porter

Scape; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Onsite gym

Free fruit

Generous holiday allowance

Cycle to Work scheme

Tech Scheme

Pension scheme

Team socials

EAP

Job summary

Scape Hammersmith is seeking a Night Porter to join our team in West London. You will welcome residents, monitor access, and support building safety and cleanliness across night shifts. A positive, service‑mocused attitude is essential for delivering excellent resident experiences.

Onboarding requires a satisfactory DBS check, 3 references, and right to work in the UK. Roles are full or part-time, with 4 on/4 off night rotation and 8pm–7am shifts across Scape sites.

Qualifications

• Organised, flexible and dedicated.
• Professional phone, email and personal communications manner.
• Dependable, enthusiastic and works well within a team.
• Competent with Microsoft Office and learning new systems.
• Flexible in working locations, across Scape sites.
• SIA Licence an advantage.

Responsibilities

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone.
• Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access.
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements.
• Assisting with the general upkeep of the building carrying out some general housekeeping tasks.
• Raising maintenance requests for students and identifying general building maintenance.
• Reporting incidents and accidents to your Line Manager.
• Responding to and logging enquiries, working with your Residence Manager where needed.
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution.
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries.

Skills

Organised

Professional communication

Teamwork

Microsoft Office

Learning new systems

Education

None

Tools

Microsoft Office

Job description

OPPORTUNITY AWAITS AT SCAPE
Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience.

OPPORTUNITY AWAITS AT SCAPE
Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience.
Scape Hammersmith
Scape Hammersmith will be a fantastic place to work and ‘change the game’ helping us give our residents an amazing living experience in West London.
Our team of Receptionists, Night Porters, Housekeepers, and Maintenance Operatives will support our residents 24/7 delivering excellent customer service, keeping our spaces safe, clean and well maintained ensuring our residents can enjoy their time with us. We are building a brand-new team and have full and part-time positions available.
Onboarding Requirements: All roles will require a satisfactory DBS check, 3 years of references and RTW in the UK.
Start Date: ASAP
Night Porter
Hours: Night shifts, 4 on / 4 off, 8pm - 7am
Your Main Responsibilities Will Include

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
• Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
• Assisting with the general upkeep of the building carrying out some general housekeeping tasks
• Raising maintenance requests for students and identifying general building maintenance
• Reporting incidents and accidents to your Line Manager
• Responding to and logging enquiries, working with your Residence Manager where needed
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries

Your Key Attributes

• Organised, flexible and dedicated
• A professional phone, email and personal communications manner with a passion for excellent service
• Dependable, enthusiastic and works well within a team
• Competent with Microsoft Office and experienced with learning new systems
• Flexible in working locations, happy to work across Scape sites
• SIA Licence an advantage

Why work with us?
As a Scape Night Porter you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!
We Have a Range Of Employee Benefits Including

• £150 for recommending a friend to Scape*
• Access to our onsite gyms
• Employee assistance programme (EAP)
• Employee of the month awards
• Annual exceptional performance awards
• Access to our Cycle to Work and Tech Scheme*
• Increasing holiday allowance*
• Long service award for our loyal employees
• Maternity + Paternity benefits*
• Career progression and development opportunities
• Overtime and the opportunity to work across Scape sites
• Enrolment onto the Scape Pension Scheme*
• Team socials!!

Scape Hammersmith Team