Night Porter: Safe, Welcoming Campus & Building Care

Scape Operations Ltd; Brighton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Scape Operations Ltd in Brighton seeks a Night Porter to welcome students and guests, ensure security of building entrances after hours, and support general building tasks.

Duties include logging incidents, handling post, coordinating with the Residence Manager, and following health and safety policies. The role involves responding to enquiries and maintaining a safe, orderly environment for residents and visitors.

Responsibilities

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
• Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
• Assisting with the general upkeep of the building carrying out some general housekeeping tasks
• Raising maintenance requests for students and identifying general building maintenance
• Reporting incidents and accidents to your Line Manager
• Responding to and logging enquiries, working with your Residence Manager where needed
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
• The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and training as requested by your line manager.

Job description

Scape Operations Ltd in Brighton seeks a Night Porter to welcome students and guests, ensure security of building entrances after hours, and support general building tasks.

Duties include logging incidents, handling post, coordinating with the Residence Manager, and following health and safety policies. The role involves responding to enquiries and maintaining a safe, orderly environment for residents and visitors.