Night Porter

Greene King; Portslade by Sea; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension contributions

Employee discounts

Mental health & well-being support

Maternity/paternity policies

Menopause Friendly Employer

Refer a friend bonus

Early wage access (Stream)

Retail discounts

Job summary

Everly Hotels, part of Greene King, is seeking a Night Porter to safeguard guests and staff during night hours at our Rottingdean property.

You’ll be the first point of contact for late check-ins, handle guest enquiries, and help maintain high standards of service while ensuring safety. We offer competitive pay, pension contributions, staff discounts, and development opportunities across Greene King's brands.

Qualifications

• Sufficient spoken and written English to perform the role safely and communicate with guests.
• Great eye for detail and pride in maintaining high standards.
• Passion for delivering excellent customer service and making every guest feel welcome.
• Positive, can-do attitude and ability to work well as part of a team.
• Willingness to learn and develop your skills.

Responsibilities

• Provide customers with a heartfelt and memorable experience each time they visit.
• Be the first point of contact for late arrival check-ins and walk-ins.
• Ensure guest and business safety and security are the top priority at all times.
• In the event of a fire, safely and efficiently evacuate all guests and team members from the business.
• Answer telephone enquiries and resolve customer complaints to ensure every guest enjoys their stay.

Skills

Customer service

Attention to detail

Teamwork

Willingness to learn

English proficiency

Job description

• Dept. L4/House: White Horses (Rottingdean) - 05308

Company Description

Join us at Everly Hotels, where every stay is a story. We connect curious travellers with local culture through warm welcomes, thoughtful touches, and spaces that celebrate community. Be part of a hotel collection that’s all about meaningful moments and authentic discovery.

Job Description

As a Night Porter, you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at night. You'll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.

Qualifications

What you'll do as a Night Porter...

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Be the first point of contact for late arrival check-ins and walk-ins.
• Ensure guest and business safety and security are the top priority at all times.
• In the event of a fire, safely and efficiently evacuate all guests and team members from the business.
• Answer telephone enquiries and resolve customer complaints to ensure every guest enjoys their stay.

What you'll bring...

• A willingness to learn and develop your skills.
• A great eye for detail and pride in maintaining high standards.
• A passion for delivering excellent customer service and making every guest feel welcome.
• A positive, can-do attitude and the ability to work well as part of a team.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We're all about rewarding our team's hard work, that's why…

You'll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Stream - early access to your wages before payday, track your shifts in real time, get personalised financial coaching plus more
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.