Night Porter, Malmaison

TN United Kingdom; Oxford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Night Porter to oversee hotel operations from sundown to sunrise. This hands-on role involves managing guest expectations, maintaining cleanliness, and ensuring smooth operations during the night shift. With opportunities for career development through recognized apprenticeships and comprehensive training, successful candidates can progress to supervisory or management roles. Join a team that values sustainability and offers a range of attractive perks, including discounted stays and wellness programs. If you are passionate about guest experiences and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

Discounted Staff Room Rates

50% off dining for friends and family

Fully funded apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral bonuses

Comfortable uniform

Wellness and campaign days

Complimentary stays on anniversaries

Qualifications

• Experience in a similar role and night shift work is essential.
• Excellent organization and communication skills required.

Responsibilities

• Manage the Food & Beverage Department during the night.
• Assist guests with luggage and handle inquiries.
• Carry out nightly health and safety audits.

Skills

Organisation Skills

Communication Skills

Customer Service

Problem Solving

Education

Experience in a similar role

Job description

Night Porter Job Description

The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring the standards of the brand are maintained.

As guests sleep soundly, the Night team keeps everything running smoothly. Your responsibilities include managing the Food & Beverage Department during the night, welcoming guests in a friendly manner, maintaining cleanliness of public areas, and preparing meeting and event spaces for the next day.

You will assist guests with luggage, handle inquiries, and carry out nightly health and safety audits. The role requires excellent organization and communication skills.

Experience in a similar role and night shift work is essential.

We operate 7 days a week, 365 days a year, offering flexible shift patterns. During evenings and weekends, we tend to be busier, but shift details will be discussed at interview.

We offer career development through nationally recognized apprenticeships and comprehensive brand training, helping you excel in guest experiences. Successful candidates can progress to Night Supervisory or Assistant Night Management roles.

In addition to competitive pay, we offer:

• Discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65 per night.
• 50% off the best available rate for friends and family.
• 35% off dining in our Brasseries and Bistros.
• Fully funded apprenticeship programs for career development.
• High street discounts on shopping, experiences, holidays, and more.
• Cycle to work scheme—save up to 40% on bikes.
• Healthcare Cash Plans covering dental, optical, and medical needs from £5/month.
• Referral bonuses up to £1500 for successful hires.
• Comfortable uniform.
• Wellness and campaign days promoting activities like Pay Day Lunches, Mental Health Awareness, and more.
• Access to Wagestream for real-time wage tracking and early access to earnings.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with dinner, bed, and breakfast.
• Support for neurological health through The Brain Charity.
• Employee Assistance Programme offering confidential support 24/7.

Sustainability Goals:

• 100% renewable energy for electricity, mainly from UK wind farms.
• Recycling at least 70% of hotel waste, driven by staff efforts and sustainability initiatives.
• Use of eco-friendly cleaning systems and enzyme-based products.
• Volunteer days for sustainable charities, paid in full.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunity employers and welcome applications from all qualified individuals regardless of race, sex, disability, religion, sexual orientation, or age.