Night Porter

TN United Kingdom; Chippenham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Night Porter to oversee hotel operations during the night. In this dynamic role, you will ensure the safety and comfort of guests while maintaining high standards of service. Your responsibilities will include managing the Night Audit process, responding to guest inquiries, and ensuring compliance with health and safety regulations. With a commitment to employee development and a supportive work environment, this position offers competitive benefits, including discounts and access to training programs. If you have a passion for hospitality and enjoy working in a lively atmosphere, this role is perfect for you.

Benefits

29 days holiday

50% Discount on food and beverage

Significant discounts on room nights

Free meals on duty

Free gym access

Cycle to work scheme

Recognition and rewards scheme

Access to learning platform

Qualifications

• Previous experience in a similar operation is essential.
• Responsible and detail-oriented approach to tasks is required.

Responsibilities

• Ensure safety and security of guests and hotel property.
• Run and balance the Night Audit process effectively.
• Handle guest queries and maintain luxury standards.

Skills

Customer Service

Attention to Detail

Problem Solving

Ability to Work Alone

Job description

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We are actively seeking a Night Porter who will be responsible for the Hotel, the guests, and the operation during the night period, and to ensure the safety and security of all guests and team members.

Role Responsibilities

Lots to do but lots of fun

The Night Porter will be responsible for:

• The Hotel and its residents during the shift
• Maintaining and enhancing luxury standards at all times
• Running and balancing the Night Audit process
• Night bar and Room Service
• Running all emergency evacuations and procedures as per the standards
• Answering any guest queries or questions
• Security of the property and the guests
• Answering switchboard
• Checking guests in and out of the hotel
• Adhering to all health and safety regulations
• Maintaining standards of cleanliness within the hotel
• Reporting any maintenance faults

The Ideal Candidate

Are you right for us?

You will have...

• Previous experience in a similar operation
• A responsible and detail-oriented approach to tasks
• Ability to work alone
• A great personality and being genuine, approachable, and attentive

Package Description

And now for the good stuff

Hospitality is all about looking after people, and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development, and progression opportunities, other benefits include:

• Competitive salary, benefits, and above the Real Living Wage
• 29 days holiday (increasing with length of service)
• Discretionary service charge system
• 50% Discount on food and beverage across all Exclusive properties
• Significant discounts on room nights across all Exclusive properties
• PERKZ discount scheme & online guides on Exercise, Wellbeing, and Finance
• Free meals on duty
• Recognition and rewards scheme
• Access to our learning platform with training and development programs
• Free gym access and dedicated classes where available
• B Corp accreditation and commitment to sustainability
• Free downloads of newspapers, magazines, and books
• Cycle to work scheme

The Exclusive Collection is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Exclusive Collection Equal Opportunities and Diversity Policy is available on request.

About the Company

Are we right for you?

We expect a lot but will give a lot to get the right people. There are four main qualities we look for:

• People with character. We want you to be yourself at work.
• People who enjoy being around others, smiling, and chatting because they like people.
• Extra milers. If you think the job description is all you have to do, then this isn’t for you.
• Putting your heart into it. When you tell a guest you’re happy to help, you genuinely mean it.