Night Porter

Heartwood Inns; Godalming; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Night Porter to ensure guest safety and operational excellence during overnight hours. This role involves managing late check-ins, conducting health and safety checks, and maintaining high standards of cleanliness and guest care. With a flexible contract and a supportive work environment, this position offers opportunities for professional growth through industry-leading training. Join a dynamic team in a beautifully refurbished venue, where your contributions will enhance the guest experience in a charming countryside setting.

Benefits

Flexible Contract

Industry-Leading Training

Discounts at Heartwood Inns

Enhanced Maternity and Paternity Package

28 Days of Holiday

Refer a Friend Bonus

Employee Assistance Program

Cycle to Work Scheme

Birthday Gift

Instant Access to Earned Pay

Qualifications

• Experience in hospitality management with a hands-on approach.
• Ability to balance health, safety, and guest service expectations.

Responsibilities

• Ensure guest safety and smooth operations during overnight hours.
• Conduct late check-ins and early check-outs efficiently.

Skills

Hospitality Management

Health and Safety Compliance

Interpersonal Skills

Problem-Solving

Tools

Property Management System (PMS)

Job description

Night Porter- Pub with Rooms

£14.75 ph

Flexi Contract

We are thrilled to announce our opening in the beautiful town of Godalming in Early summer 2025, so we have an amazing opportunity for a very experienced Deputy General Manager to join our fantastic team.

Nestled in the charming town of Godalming, the former Manor Inn is transforming into The Ragged Robin, a proud addition to the Heartwood Collection. Currently undergoing a multi-million-pound refurbishment, this historic 18th-century gem is being reimagined as a warm, characterful pub with a cosy yet quirky charm. Set against the stunning backdrop of the River Wey and rolling meadows, The Ragged Robin will feature a 150-cover restaurant & bar offering exceptional food & drink, 100 external covers for al fresco dining in picturesque surroundings, and 19 boutique bedrooms for a stylish countryside retreat

Recently announced in the Sunday Times Top 100 Places to Work, Heartwood Collection is an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. Brasserie Blanc, the French brasserie business inspired by Raymond Blanc and Heartwood Inns is renowned for being a home-from-home.

Role Overview And Responsibilities

The Night Porter is responsible for the safety of our guests who engage in overnight accommodation, the smooth running of operations, and ensuring health and safety standards and a high degree of guest care are delivered through the night. Overall responsibility and accountability for the safe, consistent and compliant operation of the site outside of key trading hours.

• Undertake late guest check-in and early guest check-out, forward reservation checks, and room allocations/ upgrades in the property management system (PMS) and ensure special requests and room setup are communicated to Management Teams and Housekeeping Team.
• Assisting and learning to conduct night auditing procedures such as routine fire, health and safety, security, walkarounds and compliance checks, reporting any issues or discrepancies to the opening Duty Manager.
• Ensure the breakfast service pre-shift checks and duties have been completed before and provide effective shift handover.
• Complete cleaning duties and rotas throughout, manning the cleanliness and standards across the property
• Evacuate the property in the event of a fire alarm activation and follow company procedure to manage the event until support arrives on site.
• Work with the Management Team to ensure that the property is safe and operating within the legal within Fire, Health and Safety, Licensing laws, Environmental Health and Employment law
  
  

Night Porter - What We Offer

• Flexible contract
• Stepping Stones - Our industry-leading training and development platform which supports progression for those who want it
• The Pantry – 100’s of retailers and experience discounts through Reward Gateway
• 50% off food at any Heartwood Inns or Brasserie Blanc
• Friends and Family discount of 20% off food at any Heartwood Inns or Brasserie Blanc
• Enhanced Maternity and paternity package
• 28 days of holiday
• Refer a Friend Bonus up to £1500
• A thoughtful gift to celebrate your birthday
• Employee Assistance Program with Hospitality Action
• Cycle to Work Scheme
• Instant access to pay you have already earned through EarlyPay
  
  

Night Porter - The Ideal Candidate

• A genuine passion for the hospitality industry, with experience in hospitality management, and a hands-on approach
• An ability to balance health, safety and security requirements with service and standards delivery and guest expectations
• Strong interpersonal skills for diplomatically handling staff and customers, people-focused
• Structured and organised with strong planning skills, and problem-solving ability, to resolve issues as they arise
• To be fully conversant with property fire management procedures
• A trustworthy individual and a versatile all-rounder, able to effectively manage their time between administration tasks and having a visible presence in the operation
  
  

Heartwood Collection is already an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. We are now expanding the concept into rooms. Our Brasserie Blancs, the French brasserie business inspired by Raymond Blanc and Heartwood Inns (Formally White Brasserie Company) are renowned for being a home-from-home.

Heartwood Collection Is a Multi Award-winning Hospitality Group

• Sunday Times Best Places to Work winner 2024- Double winner at the Publican Awards 2024 - R200 - SRA 3 star rated - plus many more!
  
  

Recruitment Manager: Cameron Johnson

Phone: [phone]

Email: [e-mail]