Night Porter, Hotel Du Vin

Malmaison Hotel Liverpool; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group is seeking a Night Porter in Birmingham to manage nightly hotel operations, ensuring guest satisfaction and brand standards are met. This role requires effective communication and organizational skills, with flexibility in shift patterns. Join a vibrant team and contribute to memorable guest experiences while enjoying various career development opportunities and benefits.

Benefits

Heavily discounted staff room rates

Discounted Friends and Family room rate

35% off dining

Fully funded apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral schemes

Comfortable uniform

Wellness & National Campaign Days

Wagestream access

Complimentary stays for anniversaries

Support for neurological charities

Employee Assistance Programme

Qualifications

• Experience in a similar role beneficial; night shift experience essential.
• Ability to manage and maintain high standards during night operations.

Responsibilities

• Oversee hotel operations from sundown to sunrise.
• Manage Food & Beverage Department during night time.
• Assist guests with luggage and conduct Health and Safety audits.

Skills

Guest service

Organizational skills

Communication

Job description

Overview

About the Location: Once an eye hospital, this landmark Victorian building built in 1884, is located in the central business district of the city, close to the Jewellery Quarter and the popular Broad Street area. With world-class retail and cuisine, the city offers vibrant culture and excellent links for regional and international travellers.

Birmingham has 35 miles of canals, which is said to be more than Venice. They’re enjoyed by walkers, cyclists, and narrowboat owners and they are a reminder of a unique industrial history.

About The Role

Night Porter, Hotel du Vin

Role purpose: The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring the standards of the brand are maintained.

As guests sleep, the Nights team keep operations running smoothly. Your responsibilities include overseeing the Food & Beverage Department during the night, welcoming guests in a friendly and helpful manner, keeping public areas immaculate, cleaning public areas, and preparing meeting and event spaces for the next day.

You will assist guests with luggage, handle enquiries, and conduct nightly Health and Safety audits. You should be organized and an excellent communicator.

Experience: Experience in a similar role is beneficial; experience of night shift work is essential.

Hours & Contracts: We are open 7 days a week, 365 days a year and need people to work a range of shifts and days. We can offer flexibility if required. Busy periods are typically evenings and weekends; shift patterns and contracted hours can be discussed at interview.

Training & Career Progression: We offer nationally recognised apprenticeships alongside detailed brand training. Successful candidates can progress to Night Supervisory or Assistant Night Management roles.

Why join us: We aim to deliver standout guest experiences and support your career development.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes to support career development.
• High Street Discounts on a range of shops, experiences, holidays and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans covering dental, optical, medical and more from £5 per month.
• Referral schemes that pay up to £1500 for successful referrals.
• A comfortable uniform (not reminiscent of a 70s TV sitcom).
• Wellness & National Campaign Days Calendar promoting activities and wellbeing.
• Wagestream for instant access to earned wages and budgeting tips.
• Complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
• Support for neurological charity collaboration via The Brain Charity.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals

• 100% of electricity generated from renewable sources, with most from wind farms in the UK.
• Minimum 70% recycling rate across hotels, supported by the Sustainability Council.
• Chemical-free cleaning in bedrooms and public areas; enzyme-based eco-friendly system in kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Hospitality

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